Customer Account Specialist (Onsite)
Customer Account Specialist (Onsite)
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Job Description
Date Posted:
Country:
United States of AmericaLocation:
HNC12: Customer Services - Monroe 4115 Corporate Center Drive Monroe NC 28110 USAPosition Role Type:
OnsiteU.S. Citizen U.S. Person or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens U.S. nationals U.S. permanent residents or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of U.S. Person go here. Clearance: None/Not RequiredAs a Customer Account Specialist you will be at the center of customer satisfaction for units repaired within the supplier network. You will collaborate with Supply Chain Management Finance and Technical teams to drive customer service excellence. You are the point of contact for customers and own resolution of issues they may experience during the process. Your work is both tactical and strategic concentrating on the control of components input into the Repair Management Services vendor portfolio. You will use continuous improvement tools and leverage their communications and data analysis expertise to exceed customer expectations.
This is an exciting opportunity to be part of the Collins Aerospace Repair Management Services (RMS) team. RMS is experiencing rapid growth with an expanding customer base for time and material flight hour overhaul and repair programs.
Joining Collins Aerospace isnt just about finding a job; its about embarking on a journey to redefine the future of aerospace.
WHAT YOU WILL DO:
Drive key operational performance requirements for Repair Management Services (RMS) customers including airline and engine overhaul centers
Consistent complete and accurate communication of account information and delivery commitments to customers and supporting organizations
Support accurate order entry/induction of customer orders into SAP
Manage customer units upon receipt in facility for same-day shipment to supplier and/or allocation into hospital/quarantine area
Follow up on all customer requests in a timely and effective manner
Manage daily queues to ensure customer orders are flowing through the repair process seamlessly while processing quotes and offering exchanges
Provide and present quarterly progress reports and business reviews to customers and Fleet Managers
Coordinate between Supplier Team and Fleet Management to enable successful delivery performance and ensure one voice to the customer
Generate and manage sales orders in SAP including account financials in accordance with contractual obligations
Aircraft On the Ground (AOG) support and availability during off business hours as
WHAT YOU WILL LEARN:
This role will give you in-depth exposure to the world of aftermarket aviation repairs. Working with all the cross functional teams will allow you to experience and understand the role that each function plays in the business. The skills that this role could teach you are endless but to list a few: communications organization escalation cross functional CORE (continuous improvement tools) Microsoft Suite skills (excel ppt tableau) relationship building account and project management etc...
There are so many great projects to get involved with. We pride ourselves on our culture andour willingness to support each persons developmental goals and aspirations. We have individual projects such as standard work management and customer review/reporting as well as CORE engagements to ensure our business stays competitive and efficient in our processes. We have small groups such as a turn back committee and a tiger team who all help drive projects in the organization with a more bottom-up approach.
QUALIFICATIONS YOU MUST HAVE:
Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree 6 years of relevant experience.
2 years of experience in a customer service position.
QUALIFICATIONS WE PREFER:
SAP Experience
Experience in technical sales marketing or customer service
Experience with customer focus and influence ability
Contract management and execution including financial compliance experience
Effective communication and interpersonal skills with the ability to collaborate with cross-functional teams to achieve operational goals.
Problem-solving skills with ability to proactively identify alternate solutions to overcome challenges.
Collins Enterprise Values including Safety Trust Accountability Respect Collaboration Innovation.
WHAT WE OFFER
BENEFITS
Some of our competitive benefits package includes:
Medical dental and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance home and auto insurance additional life and accident insurancecritical illnessinsurance group legal ID theft protection
Birth adoption parental leave benefits
Ovia Health fertility and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan including up to 10 free counseling sessions
Healthy You Incentives wellness rewards program
Doctor on Demand virtual doctor visits
Bright Horizons child and elder care services
Teladoc Medical Experts second opinion program
And more!
Learn More & Apply Now!
Collins Aerospace an RTX company is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities comprehensive portfolio and expertise to solve customers toughest challenges and to meet the demands of a rapidly evolving global market.
We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance and their integrity keeps our customers happy. Join us as we take flight!
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products. Regardless of your role type collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world and access to Collins sites when their work requires in-person meetings.
At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher again and again.
Apply now and be part of the team thats redefining aerospace every day.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
