Manager - Delivery Quality
Manager - Delivery Quality
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Job Description
Job Description:
Meet all Client Service Level Agreements (deliverables)
Ensure the team understands client specific training requirements / needs etc.
Analyse performance results of the team and implement process improvements.
Determine appropriate staff levels and implement strategies to ensure efficient operations.
Work with support departments to ensure staffing strategies are effectively executed.
Hold team meetings on a regular basis with direct reports.
Communicate all process and client updates to direct reports within specific timelines and keep record for such updates.
Act as single point contact for the Team Leaders for all their client and team members related needs and create a harmonious work environment.
Responsible for day-to-day functional supervision of each team including productivity of the team quality % track absenteeism of the team and encourage team managers to complete performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements.
Job Specification:
Minimum of 8 Years of Professional and Relevant Experience in Medical Coding with specialty Surgery and EM.
Must have experience in Client and Stakeholder and Quality Management.
Excellent experience in Team and People Management as well.
Must have CodingCertificationlike CPC/CCS/COC/AHIMA Quality
Any graduate will do.
ShiftDetails:General Shift / Day Shift
WorkMode:WFO
Required Experience:
Manager
Employment Type
Full Time
