Client Technology Services Specialist (Limited Term)
Client Technology Services Specialist (Limited Term)
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Job Description
Please ensure you upload your resume attach a cover letter list of references in the correct upload area. Any other documents required please add toAdditional Documents.
Cape Breton University (CBU) invites applications for the Client Technology Services Specialist in the Information Technology (IT) department.. This is a full-time limited term for approximately 1-year.
Reporting to the Manager Client Technology Services the Specialist takes a holistic and service-oriented approach to supporting CBUs computing ecosystem. This includes configuring maintaining and troubleshooting end-user computing devices and peripherals; managing classroom and lab technologies; supporting software and hardware installations; and delivering excellent client service. This role supports students faculty and staff with Tier I and Tier II technical assistance related to devices applications IT infrastructure educational technology and service desk operations. The Specialist also contributes to ongoing IT projects asset tracking Evergreen equipment replacement cycles and image development for campus-wide systems.
The Specialist will deliver technical support for a broad range of services and technologies. They will investigate and resolve technical issues provide on-site and remote troubleshooting and assist users with service requests related to hardware software classroom technology network access and telephony. The position supports the maintenance and imaging of lab and classroom computers smart cards and peripheral equipment. They will configure and maintain devices such as desktops laptops tablets printers and cellular phones ensuring operational efficiency and security. The role includes the setup and technical support of video conferencing equipment guest Wi-Fi accounts and Tier I support for online learning tools.
The Specialist will also manage software installations and updates work with vendors and monitor systems to identify and address security or usability concerns. They will participate in the Evergreen Program supporting the full lifecycle of university-owned equipment from acquisition and deployment to data migration and secure disposal. This includes maintaining accurate inventory through the IT asset management system.
Additional responsibilities include creating and updating system images assisting with IT projects contributing to administrative tasks such as logging service tickets and mentoring student IT staff. The Specialist is expected to remain current with emerging technologies and practices and support continuous service improvement.
Applications for the successful candidate will include a:
- cover letter describing the expertise of the applicant
- complete resume
- list of at least three references.
Please upload all required documents to Additional Documents if no designated area is listed. Incomplete applications may not be considered.
The union affiliation of this position is with the Canadian Union of Public Employees (CUPE) Local 3131. Salary level is Market Driven Tier 1.
Cape Breton University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our staff our faculty and its scholarship including but not limited to women visible minorities Indigenous peoples persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply but applications from Canadians and permanent residents will be given priority.
CBU is committed to Equity Diversity and Inclusion (EDI) and applicants are encouraged to self-identity if they are part of a marginalised community or have experience working with Indigenous communities.
If we contact you for an interview and you are a person with a disability who requires technical aids or alternative arrangements please let us know of these needs and how we can be of assistance.
Cape Breton University
Human Resources Dept.
1250 Grand Lake Road
Sydney NS B1M 1A2
Other details
- Job FamilyCUPE
- Pay TypeSalary
Required Experience:
Unclear Seniority
Employment Type
Full-Time
