Compliance Escalation Specialist
Compliance Escalation Specialist
Posted on :
30-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
30-05-2025
Job Description
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions from solar panels and batteries to energy-efficient HVAC heat pumps roofing windows and more. Over 1 million homeowners have benefited from our simple fast and frictionless technology that makes the adoption of these products more affordable accessible and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeaps proprietary AI-powered applications and developer tools to drive more transparent customer communication deeper business intelligence and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit GivePower which is building and deploying life-saving water and clean electricity systems changing the lives of more than 1.6 million people across Africa Asia and South America.
The Compliance Escalation Specialist is accountable for processing complaints according to
the Company s policies and procedures. The Escalation Specialist must resolve complaints
received by regulatory agencies on behalf of Executive and Senior Management.
Essential Job Duties and Responsibilities:
- Research and resolve written and verbal complaints on behalf of Executive and Senior Level Management in accordance with established policies and regulatory requirements.
- Ensure all complaints received from someone other than a regulatory agency are sent to the appropriate department for research and resolution.
- Follow-up with department leaders to ensure timely receipt of complaint log. Review log and prepare reports for Compliance Management.
- Maintain log and record pertinent information and action taken in response to all regulatory complaints.
- Perform periodic reviews and report the results of the records maintained for complaints resolved by other department.
- Other projects as assigned by Compliance Management.
Required Skills Knowledge and Abilities
- Minimum 2 years of experience in Compliance or a financial services field.
- Strong internal and external customer service skills including professional telephone manner.
- Must be a team player
- Excellent critical thinking problem solving mathematical skills and sound judgment
- Willingness to learn and apply basic federal state and regulatory rules laws regulations and statutes relevant to the mortgage and consumer finance industries
- Strong work ethic
- Precise attention to detail
- Able to communicate effectively
- Experience with Encompass helpful but not required
- Must be proficient in Excel and Word
- Fluent in Spanish
Compensation:$62000 - $64000/ Annually
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by ones supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities reassign or transfer job position or assign additional job responsibilities subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment perform the essential functions of the job or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career then we want to work with you! Apply today!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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