Account Manager US Market
Account Manager US Market
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1 Vacancy
Job Description
**Hello! At Factorial were looking for a new **Account Manager for the **US market to help us take the company to the next level. **Ready to be part of the challenge **The Role We are looking for an **Account Manager in the US Market to be based in Mexico to join our Customer Experience team to act as a consultant with existing customers and increase client satisfaction. You will be in charge of retaining a specific portfolio of clients **creating long-term relationships with them understanding their processes and problems and detecting product improvements and upsell opportunities.What will you be doing:
- **Build strong client relationships and understand their requirements through regular video calls to create engagement and provide them with product updates.
- It **involves understanding the clients needs and goals and **go-to person for anything and everything related to the clients experience
- Identify **upsell opportunities to ensure the satisfaction of the clients and to add more value to their company.
- Analyze proactively your portfolio to make decisions and make an action plan for each company you are going to deal with.
- Recognize and proactively report trends and potential weaknesses and help find the best solution to **improve customers journeys and our product.
- You will work hand in hand with other teams (Sales CX Product Engineering Finance) to achieve Factorials goals.
**Your Profile
- You have Strategic Analytical Abilities and Exemplary Organizational Skills
- You are tech-savvy.
- You have experience managing customer portfolios (B2B) minimum 1 year.
- You have **excellent communication skills and empathy.
- You are good at multitasking problem solving and great team worker.
- You are proactive and you like to put forward new ideas.
- You have previous experience dealing with churn cases (**retention).
- You have done **upselling.
- You have worked through KPI
- Having **experience with the B2B SaaS environment is a plus.
- A **proficient level of English is required & professional Spanish.**Benefits Advantages of being part of our team!!
- High-growth multicultural and friendly environment.
- Language exchange at Factorial.
- Free caffeine and theine .
- Major medical insurance nutrition therapy.
- Gympass .
- Hybrid work and short Fridays.
- Breakfast and snacks .
About Factorial Factorial is an all-in-one HR software a fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows centralize employee data and make better business decisions. We currently serve thousands of clients in over 60 countries worldwide across various industries. Weve built a super diverse and multicultural team of over 900 people in our offices in Barcelona Brazil and Mexico. ****Our Values
- **We own it: We take responsibility for every project. We make decisions no excuses.
- **We learn and teach: Were dedicated to learning something new every day and most importantly sharing it.
- **We partner: Every decision is a team decision. We trust each other.
- **We grow fast: We act fast. We believe the worst mistake is not learning from them.
Employment Type
Full Time
