Customer Service Specialist | US Client
Customer Service Specialist | US Client
Posted on :
29-05-2025
Employer Active
1 Vacancy
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Jobs by Experience
3years
Monthly Salary
25000 - 35000
Vacancy
1 Vacancy
Posted on :
29-05-2025
Job Description
Job Summary:
We are looking for a Customer Service Specialist to handle customer interactions resolve issues and provide accurate product information. The ideal candidate for this role should excel in communication problem-solving and maintaining a customer-centric approach. This role is critical for enhancing customer satisfaction and driving positive business outcomes.
- Customer Interaction: Handling inquiries via phone email on-line chat.
- Problem Solving: Addressing customer issues complaints and concerns related to products or services.
- Order Processing: Assisting customers with placing orders tracking shipments and handling returns or exchanges.
- Product Information: Providing accurate information about products including ingredients benefits and usage instructions.
- Feedback Collection: Gathering customer feedback to help improve products and services.
- Sales Support: In some cases customer service roles may also involve assisting with sales efforts or promoting new products.
Requirements
Requirements/Skills Needed:
- Communication: Excellent verbal and written communication skills are crucial for interacting with
- customers and resolving issues.
- Problem-Solving: Ability to identify and resolve customer issues efficiently and effectively.
- Customer Service Orientation: A positive attitude and a genuine desire to help customers.
- Product Knowledge: Understanding of the companys products and services is essential for providing
- accurate information.
- Technology Proficiency: Familiarity with customer service tools and software (e.g. CRM systems).
Additional Job Details:
Set-up and Location: Onsite
Work Schedule: 9:00 AM to 06:00 PM US PST (01:00 AM - 10:00 AM PH Time)
Employment Type: Full-time
All interviews and other hiring requirements are done virtually or through video calls or emails.
Benefits
Join Us and Enjoy!
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more!
Why Join Staff Domain
At Staff Domain we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation excellence and continuous learning. With offices in the Philippines South Africa India and beyond we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment where you ll have access to cutting-edge technology and tools to help you excel in your role. As a member of our team you ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven ambitious individuals who are eager to make an impact in a rapidly expanding industry.
Join us as we shape the future of global staffing solutions!
Requirements/Skills Needed: A bachelor's degree in Business Administration, Communications, or a related field is preferred. 3+ years of experience in customer service, preferably in the automotive industry or a related field. Proficiency in software applications, such as Podium, or similar customer relationship management tool. Strong communication and interpersonal skills, with the ability to interact with clients effectively and internal teams. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving and analytical skills, with the ability to resolve complex issues and provide solutions to clients. Ability to maintain confidentiality and handle sensitive information with discretion. Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Additional Job Details: Set-up and Location: Onsite- Pasig Work Schedule: 8:00 AM to 05:00 PM AEST (05:30 AM - 02:30 PM PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails. Benefits Join Us and Enjoy! HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents). Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary). Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Why Join Staff Domain? At Staff Domain, we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation, excellence, and continuous learning. With offices in the Philippines, South Africa, India, and beyond, we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment, where you ll have access to cutting-edge technology and tools to help you excel in your role. As a member of our team, you ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven, ambitious individuals who are eager to make an impact in a rapidly expanding industry. Join us as we shape the future of global staffing solutions!
Employment Type
Full Time
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