Customer Service Agent Insurance Billing
Customer Service Agent Insurance Billing
Posted on :
29-05-2025
Employer Active
1 Vacancy
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Job Description
Customer Service Agent Insurance Billing
Support insurance billing inquiries in a high-volume contact center with a hybrid work model (on-site training then partial remote). We are hiring two professionals with strong communication skills and call center experience. This role offers a fast-paced environment career growth and customer service excellence.
What is in it for you:
Hourly salary of $19.15.
6-month contract.
Full-time position in a dynamic and professional environment.
Contact Center operates Monday to Friday 8:00 am 8:00 pm.
Scheduled shifts are 8 hours per day (7.5 hours paid).
Shift times are assigned based on tenure and business needs.
Initial training is conducted on-site and lasts approximately two weeks.
After training the role transitions to a hybrid model with a mix of on-site and remote work.
Join a passionate and inclusive team of professionals.
Responsibilities:
Deliver first-class customer service to clients and brokers by managing billing-related telephone inquiries in a professional and timely manner.
Manage a high volume of inbound calls daily averaging 70 100 calls.
Investigate and resolve billing discrepancies in coordination with brokers and underwriters.
Triage and route insurance and claims inquiries efficiently to appropriate departments.
Communicate empathetically and clearly via phone and email to resolve issues and explain available services.
Understand and assess customer needs accurately to provide effective support.
Gather and verify relevant information to ensure seamless service delivery.
Demonstrate ownership of customer issues through consistent follow-up and resolution.
What you will need to succeed:
Previous customer service experience preferably in a call center environment.
1 2 years of contact center experience preferred.
Prior customer service experience in a similar role.
Must be flexible regarding working hours.
Strong multitasking ability in a fast-paced setting.
Adaptable to evolving business needs.
Professional telephone and email etiquette.
Excellent telephone manner and communication skills.
Clear concise verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Proficiency with Microsoft Word Excel and web-based applications.
Excellent attendance and punctuality record.
Comfortable handling 70-100 calls per day.
Bilingual in English and French to support clients in both languages is an asset.
Why Recruit Action
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# AVICJP-27
Employment Type
Full Time
Key Skills
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