Telephone Operator
Telephone Operator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Smile even though you are on the telephone. When you smile you automatically improve your vocal quality and you will also sound pleasant and interested
To anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Anantara properties.
To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Anantara at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
Directs call to guest rooms staff or departments through the switchboard or PBX system. To check and attend to email received on the hotel generic email address.
To follow the telephone etiquette standards.
To develop a close and harmonious working relationship with all hotel departments.
To attend hotel events daily shift briefings and training to improve professional skills.
#LI-AK1
Qualifications :
- College diploma in hotel management or related field.
- Previous experience as an Guest Service Centre Supervisor in Front Office
- Excellent oral communication skills.
- Experience with Front Office systems.
- Fluent in English both written and spoken.
Additional Information :
- Working for an International Brand with over 545 hotels worldwide!
- Numerous opportunities to progress throughout every level of your career
- Free medical insurance
- A large offering of digital learning including LinkedIn courses eCornell virtual courses and on site development programs.
- Discounts at all Minor Hotels and Lifestyle outlets around the world
- Benefit from other local discounts i.e. Emtel mobile offers Canal promotions and many more!
- Team building activities
- Global task force opportunities offering short term assignments in other locations
- Wellbeing activities
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
