Care Coordinator
Care Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a compassionate and organized Care Coordinator to join our team in West Wickham. As a Care Coordinator you will play a crucial role in ensuring the seamless delivery of high-quality care services to our clients. This position requires a detail-oriented individual with excellent communication skills and a passion for supporting those in need.
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared considering travel time holidays training and last-minute cancellations
- Be responsive to changes in the schedule and liaise with relevant team members
- Match Care Professionals to new clients in conjunction with client services team and arrange introductions
- Ensure client schedules are matched to their needs with the same Care Professionals and the same times each week where possible
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences
- Work with the Recruitment team to ensure sufficient current and future staffing levels are met
- Work with the Care team to ensure new and existing care packages can be resourced and scheduled on a timely basis
- Add and maintain all client and Care Professionals information onto to the electronic scheduling system
- Act as our out of hours duty officer one evening per week and one weekend per month
- Act as a reserve Care Professionals on occasion if required
- Carry out any other duties deemed necessary for the successful operation of the business
Qualifications :
- Strong organizational skills with the ability to manage multiple priorities
- Excellent interpersonal and communication skills both verbal and written
- Proficiency (or willingness to learn) scheduling software and other relevant IT systems
- Demonstrated ability to problem-solve and make decisions in fast-paced environments
- Empathetic and client-centered approach
- Strong attention to detail and commitment to maintaining accurate records
- Flexibility to adapt to changing circumstances and client needs
- Ability to work collaboratively in a team environment
- Proactive attitude and willingness to go above and beyond for clients
- Knowledge of the Bromley Borough area and surrounding communities (beneficial)
- Valid drivers license and access to reliable transportation
Additional Information :
- Excellent communication and customer service skills
- Good literacy and numeracy skills
- Good presentation skills
- Computer literate
- Team player with strong interpersonal skills with the ability to build rapport quickly
- Excellent attention to detail with the ability to multi-task
- Logical and analytical with the ability to work on own initiative and meet deadlines.
- Administrative experience
- Full driving licence
- Owner driver
- Be friendly calm patient and able to work under pressure
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
