Customer Success Team Manager | B2B
Customer Success Team Manager | B2B
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As Customer Success Team Manager your main responsabilities will be:
- Coach and develop leaderships and hire high-performance talent with a focus on efficiency
- Lead onboarding expansion and retention teams ensuring goals and follow-up rituals.
- Build and scale processes to ensure predictability and efficiency on all fronts.
- Establish clear KPIs (MRR churn NRR activation onboarding time) and ensure their achievement.
- Ensure product adoption based on data and personalized journeys.
- Identify upsell and cross-sell opportunities.
- Reduce churn through action plans based on data and feedback.
Qualifications :
- Previous experience in CS leadership (Onboarding Retention Upsell and Cross Sell) having led other leaderships in SaaS companies.
- Advanced English.
- Strategic vision with strong execution capabilities.
- Excellent communication and stakeholder management.
- Experience with tools such as Hubspot CRM.
- Analytical ability to make data-driven decisions.
- Owner profile: responsible for results not just processes.
Informaes adicionais :
- Working hours are from Monday to Friday from 9 am to 6 pm;
- We have compensatory time off (Banco de Horas);
- Food/Market Voucher;
- Medical Dental and Group Life Insurance;
- Pet Plan;
- iFeel app for emotional comfort;
- Gympass for you and up to 3 people!
- Creditas: Payroll loan services eligible after 6 months of employment;
- Stock Options - eligible after 6 months of employment (5 years grace period) -
- Birthday Day Off;
- Daycare Assistance;
- Partnership Club with discounts ranging from teaching institutions such as colleges and language learning services;
- Referral Program offers up to R$600 per person who stays with us for more than 6 months;
- Leave of Absence/Time-off: in the event of the passing of loved ones we offer 10 days off; if your pet passes away we offer 2 days. Got married 7 days of rest! Did the baby arrive We offer 30 days for Dads and 6 months for Moms;
Other information
Workplace Location:
- Hybrid model (RJ): If you live in RJ or the metropolitan region you will work a few days in our office in Santo Cristo/RJ and from home (to be aligned with your leadership)
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
