Solutions Engineer
Solutions Engineer
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Job Description
Were quickly growing and super excited for you to join us!
About Topsort
At Topsort we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech friendly products and AI. We believe in making advertising intuitive intelligent and genuinely cool without any of the creepy ads or cookie-obsession (well maybe just the chocolate ones). In a rapidly changing industry were on a mission to democratize monetization access for all and ensure that advertising doesnt leave any brand or seller feeling confused or overwhelmed
Today Topsort has 5 major hubs worldwide and employees in 13 countries including Menlo Park Boston Santiago Chile Sao Paulo Brazil Barcelona Spain and Sydney Australia. We are a truly global company that was born in the pandemic thats had rapid growth since out of a genius product a customer-first mentality and a hardworking team of talented individuals. Since our founding in 2021 weve gained customers in retail marketplaces and delivery apps in 40 countries and quickly approaching the #1 position in the industry.
Do you enjoy a fast-paced environment Do you like seeing your work create real-time impact being part of a rocket ship from the very beginning Lets do the unimaginable - lets make ads clean and cool again with AI and modern technology.
What its like to work at Topsort
Our team is all about straightforward communication embracing feedback without taking it personally and fostering a super collaborative environment. Its a sports team thats hyper focused on winning collaborative internally and competitive externally - never the other way around. We thrive on working in the open lifting each other up and getting things done with a sense of urgency. Were the kind of team that loves making bold choices sharing extraordinary opinions and maintaining a 100 mph pace. No endless meetings here if it can be done today were all about getting it done today.
About the Role:
We are looking for a hands-on and client-facing Solutions Engineer to join our team at Topsort. In this role you will play a pivotal part in translating real-world business needs into powerful scalable product solutions. Youll collaborate directly with sales product and engineering teams to support pre-sales conversations lead technical implementations and ensure our customers succeed with Topsort.
Were not looking for pure theoristswe value candidates whove been in the trenches worked with clients and understand how to build trust and get things done in dynamic real-world settings.
You will:
Engage with Prospects & Clients: Work closely with the sales and customer success teams to understand client requirements and propose tailored technical solutions.
Own Technical Discovery & Demos: Lead technical conversations and run product demonstrations that align our platforms capabilities with customer needs.
Solution Design: Translate business challenges into feasible product configurations data integrations and implementation plans.
Support RFPs and Security Questionnaires: Respond to technical and compliance-related questions in RFPs and trust questionnaires.
Collaborate Cross-functionally: Work with product and engineering to advocate for customer-informed features or improvements.
Drive Technical Onboarding: Guide new clients through implementation and integration processes ensuring smooth hand-offs and long-term satisfaction.
Build Trust with Stakeholders: Act as a technical advisor to clients during onboarding and expansion discussions.
What (we think) you need to be successful - were open to not checking all the boxes and be proven wrong by outlier candidates as well!
5 years of experience in a technical pre-sales solution engineering or implementation role preferably at a SaaS or platform company.
Strong familiarity with APIs system integrations and web technologies (bonus for experience with retail media ad tech or marketplace infrastructure).
Proven ability to communicate complex technical ideas clearly to both technical and non-technical audiences.
Demonstrated success working directly with enterprise clients understanding their operational realities and constraints.
A pragmatic customer-first mindsetability to design what works in practice not just in theory.
Comfortable navigating ambiguity and making decisions with incomplete information.
- Clear sense of ownership you lead the solution from pre-sales design through implementation and post-sale success.
Experience collaborating with product and engineering teams to shape customer-driven roadmaps.
Bachelors degree and above in Computer Science Engineering or related field from a top school.
Why its awesome to work at Topsort
Direct Feedback and Rapid Growth: 96% of Topsorters report We work hard set aggressive goals and execute flawlessly to accomplish them. We give candid feedback push each other to set higher goals and produce more impact by always thinking how do we do this faster and better
- Be part of an elite and collaborative sports team: We believe startup scaleup is just like a team sport. Its been written in our motto since day 1 that we are collaborative internally competitive externally and never the other round around. You are ultimately surrounded by just different people that are all here to help you get the job done and shine as a team.
- Intellectual Rigor and Individuality: We were born in the pandemic by Stanford and Harvard alum cofounders who offer remote-working options with coworking memberships and (at least) once a year in person offsite gathering. Youll be welcomed by coworkers in 11 countries that all bring a unique perspective to the company from day 1. From personalized birthday gifts to work anniversaries and management training program or in-person gatherings or career talks and mentorships part-time DJs and tik-tok vloggers are also commercial leaders and technical staff at Topsort. We dont take management with a cookie cutter approach - but rather we cherish your quarks and think it makes us stronger.
- Company Offsite and Industry Exposure: Once a year Topsorters get together as a whole and also meet customers and really spend time to get feedback
- Working Equipment and Hubs: our team is global and also centered around hubs that means youre welcome to create a hybrid work schedule and encouraged to travel to other hubs to collaborate. We provide working devices of your choice and surprise swags for special events.
- Flexible PTO schedule with floating holidays - we encourage Topsorters to take time off and recharge and respect different cultural norms so offer floating holidays to accommodate the celebrations youd like.
- Meditation App Birthday and Anniversary Celebrations - we like little surprises and remember the key moments to celebrate with you!
Do you sound like the right fit Lets dive right in!
Employment Type
Full Time
