Director of Guest Services
Director of Guest Services
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Job Description
Opportunity to be the culture leader of the rooms department and responsible for ensuring the guest experience is best in class. Inspire and motivate others to levels of exceptional performance to ensure our guest and team member satisfaction is unparalleled. A champion of the brand and our values this role is impactful in achieving our desired financial results and outcomes.
- Lead by example and uphold brand standards target guest needs and ensure team member engagement.
- Oversee and maintain operations to ensure performance at the highest level of guest satisfaction and service excellence.
- Create an elevated and distinctive experience for our guests while providing day-to-day leadership and guidance to team members.
- A thoughtful operator with an ability to manage both short and long-term financial objectives adding value and managing outcomes through a balanced lens.
- Maintain and champion the Auberge Resorts Collection Culture on property.
- Maintain knowledge of market trends property systems and standards.
Qualifications :
- Three or more years of experience in the luxury hospitality industry.
- Strong aptitude in financial management financial reports and analysis.
- Demonstrated track record of strong attention to detail and effective communication skills.
Benefits Package
The comprehensive benefit package for this position includes paid time off sick and safe time Medical Dental and Vision healthcare plans 401(k) plans with employer contribution Health and Flexible Spending Account programs Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this position is June 30rd 2025.
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Auberge Resorts Aspen Inc is an Equal Opportunity Employer M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
