Principal Engineer / Salesforce Project Delivery Manager (Public Sector Experience)

Role- Salesforce Project Delivery Manager (Public Sector Experience)

Location NYC NY 10007

Working Model: Onsite - Hybrid (2-3 days work from office)

Duration Full-time Employment

Must have skills: Public Sector Exposure Sales cloud Service cloud

Job Overview:

• Experience with Salesforce Government Cloud or Salesforce Public Sector Solutions (PSS). Familiarity with federal/state procurement processes data residency and compliance standards.

• We are seeking an experienced Salesforce Delivery Manager with a proven track record in leading end-to-end Salesforce implementations particularly in the public sector (federal state or local government).
• The ideal candidate will be responsible for overseeing the successful delivery of Salesforce solutions ensuring alignment with client goals regulatory compliance and industrys best practices.

Key Responsibilities:

• Project Delivery & Management Lead the end-to-end delivery of Salesforce projects using Agile and hybrid methodologies. Define delivery plans resource allocation sprint planning and milestone tracking.
• Manage risks dependencies issues and scope changes proactively.
• Ensure delivery meets contractual obligations and SLAs.
• Client & Stakeholder Engagement Serve as the primary point of contact for client engagements within the public sector.
• Build and maintain strong trusted relationships with government stakeholders.
• Translate client needs into scalable Salesforce solutions ensuring alignment with agency goals.
• Solution Oversight & Quality Assurance Oversee solution architecture and technical design validation. Ensure Salesforce best practices compliance (e.g. FedRAMP HIPAA etc.) and security protocols are followed.
• Validate configuration and custom development meet quality standards. Team Leadership & Development Manage cross-functional teams including developers architects business analysts and QA testers.
• Mentor and coach team members on delivery excellence and government-specific compliance.
• Drive continuous improvement and knowledge sharing across delivery teams. Public Sector Expertise Understand the regulatory security and procurement nuances of public sector environments.
• Ensure all deliverables adhere to public sector compliance frameworks and accessibility standards (e.g. 508 compliance).
• Stay updated on evolving public sector CRM needs and Salesforce Government Cloud capabilities.

Required Qualifications:

• Bachelors degree in computer science Information Systems Business or related field.
• 7 years of experience in Salesforce project delivery.
• 3 years in a Delivery Manager or similar leadership role. Proven experience delivering Salesforce projects for public sector clients (e.g. agencies ministries municipalities). Strong understanding of Salesforce products (Sales Cloud Service Cloud Experience Cloud etc.).
• Salesforce certifications (e.g. Administrator Platform App Builder Service Cloud Consultant) are highly desirable.
• Demonstrated experience in Agile/Scrum and project management tools (Jira Confluence etc.).
• Ability to manage multiple projects and lead distributed teams.

Preferred Qualifications:

• PMP or similar project management certification.
• Experience integrating Salesforce with external government systems or legacy platforms.

Soft Skills:

• Excellent communication facilitation and conflict resolution skills.
• Strong analytical thinking and problem-solving capabilities.
• Ability to work under pressure and adapt to dynamic client environments. Proven leadership and team-building skills.

Additional Information :

Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race creed color national origin sex age disability or marital status.

Remote Work :

No

Employment Type :

Full-time