- Manage Intake Process (Support/Issue Requests): Provide direct support to the product owner by managing and resolving support and issue requests.
- System Management & Administration: RBAC/permissions management AD Group management various system configurations.
- User Acceptance Testing (UAT): Develop and execute UAT plans to ensure solutions meet the defined requirements and are ready for deployment.
- End User Training: Create and deliver comprehensive training documentation and materials to ensure end-users are well-equipped to utilize new tools and systems.
- App Rollout / Deployment Coordination: Coordinate the deployment of applications and hardware on the production floor ensuring minimal disruption to manufacturing operations.
- User Insights Experimentation & Support Requirements Gathering: Support the Product team in making informed decisions based on a deeper understanding of user needs and behaviors.
- Cross-Functional Collaboration: Work closely with product management engineering IT and manufacturing teams to ensure alignment and successful project execution.
- Data Analysis: Analyze data to provide insights and recommendations to ensure alignment to business objectives support data-driven decision making and continuous improvement initiatives.
- Reporting: Develop and maintain dashboards and reports to track key performance indicators (KPIs) and project progress
Qualifications :
- Experience: 3 to 8 years of experience in product operations business analysis or a related field preferably within a manufacturing environment.
- Education: Bachelors degree in business Engineering Data Science or a related discipline.
- Skills: Strong analytical problem-solving product documentation device configuration/testing and communication skills. Proficiency in data analysis tools and project management software (e.g. MS Tools Asana ADO).
- Attributes: Detail-oriented proactive and able to work in a fast-paced environment. Ability to translate complex technical concepts into user-friendly documentation.
Additional Information :
Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race creed color national origin sex age disability or marital status.
Remote Work :
No
Employment Type :
Full-time