Senior Business Analyst - Revenue Operations
Senior Business Analyst - Revenue Operations
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Job Description
Job Description
We are seeking a highly skilled and experienced Senior Business Analyst to join our dynamic Field Revenue Operations team. In this pivotal role you will leverage your analytical prowess to drive strategic initiatives and optimize operational efficiencies across the Field Sales organization. As a Senior Business Analyst you will serve as a key liaison between various stakeholders ensuring that business needs are accurately captured and translated into actionable solutions. You will play a critical role in the development and implementation of data-driven strategies that align with our organizational goals.
Roles & Responsibilities:
Collaborate across the North Americas GTM organization to gather insights data analysis and reporting on key performance metrics highlighting risks opportunities and growth drivers
Develop and implement regular reporting of key pipeline and revenue performance metrics including forecasting funnel analysis and pipeline management
Communicate findings to senior global stakeholders across multiple lines of business/time zones by establishing clear communication channels.
Present results of data analyses in clear and concise manner as appropriate using data visualization dashboards and presentations
Focus on high-priority sales initiatives including business process architecture org structure goal/quota setting sales incentive design market segmentation and strategic planning.
Operate autonomously within the team driving informed decisions with accountability; contributing effectively to the teams overall goals
Create maintain and present documentation including: SOPs rules of engagement and process workflows to ensure adherence to internal policies
Proactively define and execute projects spanning systems data management and business process automation to improve operational efficiency reduce errors and minimize wasted cycles
Qualifications :
Ecperience:
36 years of experience in business analysis revenue operations or sales/marketing ops
MBA from a top-tier college or a bachelors degree from a top-tier university with highly relevant work experience
Hands-on experience in supporting go-to-market (GTM) teams or business teams
Experience in data-driven decision-making and performance tracking
Exposure to B2B SaaS or tech industry (preferred)
Familiarity with lead routing quota setting or compensation tracking (a plus)
Experience working in fast-paced or scaling environment
Additional Information :
Key Skills
Strong data background with skills to effectively collect analyze interpret and leverage data to drive decision-making
Track record of developing and managing complex data projects with multiple stakeholders successfully
Proficiency in Excel/Google Sheets SQL and BI tools (e.g. Tableau Looker Power BI)
Strong communication and stakeholder management skills across multiple levels
Good understanding of CRM systems (like Salesforce or HubSpot) is preferred
Familiarity with marketing automation tools (e.g. Marketo Pardot)
Ability to design and improve business processes
Experience with data modeling dashboards and reporting
Basic understanding of revenue metrics (e.g. pipeline churn CLTV CAC)
Knowledge of lead management and sales funnel optimization
Ability to work cross-functionally (Sales Marketing Customer Success)
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
