Senior Customer Success Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
ABOUT THIS JOB
Were looking for a strategic analytical and client-oriented Customer Success Consultant to join our team. As the leader of our customer success efforts you will manage client relationships generate insights from data and ensure clients maximize the value of GfKs solutions. If youre passionate about turning data into action building lasting partnerships and leading with impact - this role is for you.
RESPONSIBILITIES
Client Relationship Management
- Serve as the primary contact for key clients ensuring engagement satisfaction and long-term retention.
- Understand each clients strategic objectives and deliver tailored solutions that meet their evolving needs.
- Provide proactive support managing client inquiries issues and expectations with a high level of professionalism.
Insight Generating & Data Analysis
- Understand complex retail and market data to identify trends patterns and opportunities.
- Deliver actionable insights and strategic recommendations to help clients grow their business.
- Act as a thought partner to clients guiding them through data-driven decision-making.
Content & Presentation Development
- Develop compelling business content and presentations for both clients and internal stakeholders.
- Ensure messaging is aligned with GfKs brand values and effectively communicates complex data.
- Present insights clearly persuasively and with business impact.
Cross-Team Collaboration & Experience Improvement
- Collaborate with Sales Product and Research teams to deliver a seamless customer experience.
- Identify and implement opportunities to add value for clients and enhance service delivery.
- Voice client feedback internally to help improve products processes and performance.
REQUIREMENTS
- Proven experience in customer success account management or consulting roles preferably in the market research consulting analytics or tech sector.
- Strong analytical skills with the ability to interpret data and uncover business insights.
- Proficiency in Microsoft Office particularly PowerPoint and Excel.
- Excellent communication skills in both Hebrew and English written and verbal.
- Ability to work independently manage multiple projects and respond swiftly and effectively to unexpected challenges.
- Experience in building high-level business presentations and simplifying complex ideas.
- Strategic mindset combined with a hands-on proactive approach.
- High level of ownership accountability and attention to detail.
- Strong interpersonal and influencing skills.
- Passion for customer success data and continuous improvement.
WHAT WE OFFER
- Work in a stable environment in a leading international research company.
- Opportunity to work with the biggest tech and durable companies.
- Access to learning platforms mentorship programs and educational support to keep developing your skills.
- High level of projects & clients.
- Great friendly atmosphere.
- Working in a multi-country environment.
#Li-Hybrid
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
