Guest Service Agent - Full Time
Guest Service Agent - Full Time
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Job Description
Your responsibilities will include:
- Providing a unique and personalized experience for each guest at our hotel by creating connections and using creative ways to exceed guest expectations.
- Assisting with reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system
- Taking and directing all incoming calls
- Sharing information about the hotel and the local area with our guests
- Assisting guests with luggage
- Maintaining the presentation of the front desk and hotel lobby
Qualifications :
- Availability to work a rotating roster including early mornings evenings weekends and public holidays. Occasional overnight shifts may be required.
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and to prioritise tasks
- Proficiency in Microsoft Office and good keyboard skills
- Knowledge of the RMS property management system would be an advantage however training will be provided for the right candidate
- Familiarity with Melbourne and the ability to make recommendations to guests is desirable but not essential
- Current RSA or willing to obtain prior to commencement
- You must have current full-time working rights in Australia. We are unable to provide sponsorship for this role.
Additional Information :
At Accor we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture global Accor and partner discounts including accommodation and dining career progression learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Become a Heartist and work in an environment where we encourage you to bring your real self to work unleash your creativity and have fun!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Accor - Careers - Our Philosophy
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
