Data Center Operations Technician I
Data Center Operations Technician I
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Job Description
Job Description:
The Data Center Operations Technician I is a 24x7x365 market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure Windows operating systems PC troubleshooting and management applications. Data Center Operations Technician Is must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.Key Responsibilities and Essential Job Functions:
- Provide timely resolution and/or escalation of Facility and customer issues.
- Maintain a professional attitude and conduct while in the performance of the data center duties.
- Troubleshoot and document technical issues usingFlexentialticketing system.
- Follow Flexential Support and Data Center policies processes and procedures.
- Provide local access and escort for vendors and carriers.
- Perform remote hands work for internal and external customers.
- Flexibility to support 24 / 7 operations with ability to work any shift in a 24x7x365 environment
- Assist and/or complete physical and logical installations ofFlexentialservices.
- Maintain cleanliness of the Data Center and surrounding supporting areas.
- Perform Facilities Rounds and escalate pertinent information.
- Process all in and out bound shipping/receiving for Customer andFlexentialDeliveries.
- Operate and Manage Badge Access Security System.
- Assist Critical Infrastructure Manager (CIM) on an as needed basis.
- Work with maintain cabling and general usage item inventory levels.
- Perform other duties as required andassigned.
Required Qualifications:
- Passion for providing a great customer experience
- Understanding of Windows and Microsoft Operating systems
- Must be a self-starter and motivated
- Excellent verbal and written communications skills.
- Strong attention to detail making and keeping commitments and meeting deadlines.
- Prefer 1 year of experience working within an IT Support environment
- AA BS or High School Diploma
- Network Security and / or CCNA desired
- Microsoft MCP or MCSA preferred
Physical Requirements:
- Ability to climb ladders and work aloft
- Ability to work in cold temperature environments
- Ability to maneuver pallet jacks and lift heavy objects
- Ability to pull and install cabling
Base Pay Range: Hourly salary range offered for this position is estimated to be $20.00 - $22.00. However the actual pay range depends on each candidates experience location and qualifications.
This position has the following safety hazards:
Electrical
Ergonomics
Climb ladders
Mechanical lift
Noise
Temperature Extremes
Trip/Fall
Not meeting every single requirement No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If youre enthusiastic about this role and believe you have the skills and abilities that would make you successful dont hesitate to apply today!
Benefits of working at Flexential:
Medical Telehealth Dental and Vision
401(k)
Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program
Benefits are subject to change at the Companys discretion.
EEO Statement: Flexential is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
Required Experience:
IC
Employment Type
Full-Time
