Manager, Technical Account Management - Hybrid/Remote

Posting Open Date: 5/28/25

Anticipated Posting Close Date*: 7/28/25

*Job posting may close early due to the volume of applicants.

Manager Security Technical Account Management

Fastly is looking for an exceptional customer-centric leader to manage Security Technical Account Managers (STAMs) and Security Solutions Engineers. Fastlys STAMs and Solutions Engineers are the named technical contacts supporting security products for our largest and most complex customers providing technical strategy and Fastly insight for mutual alignment.

As Manager Security Technical Account Manager this role is responsible for providing effective leadership across the team to ensure customer growth and retention through ongoing engagement and high value deliverables on designated accounts. Key activities include driving internal alignment to ensure a high quality customer experience measuring technical and performance results assisting with customer meetings and escalations providing feedback and coaching to develop the team and creating operational plans to further team impact.

What Youll Do:

• Lead and mentor a team of security focused customer engineers
• Develop strategic direction and execute on key objectives for Security Technical Account Managers and Security Solutions Engineers
• Own and drive achievement of key performance indicators related to team performance utilization customer health and retention
• Maintain and implement scalable processes aimed at enhancing operational efficiency including team workflows SLAs and escalation processes
• Champion customer asks internally including escalations risks new opportunities and technical requirements for maintaining and growing customer relationships
• Find opportunities to further team impact through automation and implementation of tooling

What Were Looking For:

• Direct people management experience leading and developing high-performing technical teams
• Senior-level experience in Solutions Engineering Professional Services or Technical Account Management
• Demonstrated success implementing customer success and team management metrics to drive customer and team experiences
• Exceptional communication skills detail-oriented and self-motivated leader with strong analytical skills
• Broad technical expertise including cloud and security architecture as well as scripting/software development experience
• Strong interpersonal communication skills executive presence and a comfortability leading the room on technical conversations

Work Hours:

• This position will require you to be available during core business hours.

Work Location & Travel Requirements:

This position is open to Hybrid And Remote Work Locations.

The preferred locations for this position are:

• Denver CO

• San Francisco CA

• New York City NY

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

There is a strong preference for Hybrid near a local office. However we may be willing to consider remote candidates within the US.

This position may require travel as required by your role or requested by your manager.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $122280 to $172632.

Starting salary may vary based on permissible non-discriminatory factors such as experience skills qualifications and location.

This role may be eligible to participate in Fastlys equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings

We offer a comprehensive benefits package including medical dental and vision insurance. Family planning mental health support along with Employee Assistance Program Insurance (Life Disability and Accident) a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2025 we offer 11 paid local holidays 11 paid company wellness days.