Guest Relations Agent
Guest Relations Agent
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Job Description
Are you passionate about hospitality and creating exceptional guest experiences We are looking for a friendly proactive and guest-focused Guest Relations Agent to join our team and become the face of our property.
Key Responsibilities:
- Greet and welcome guests in a warm professional manner
- Assist with check-in and check-out procedures
- Handle guest inquiries complaints and requests promptly and effectively
- Coordinate special requests and ensure VIP guests receive outstanding service
- Collaborate with front office and other departments to ensure seamless service
- Provide accurate information about hotel facilities and local attractions
- Contribute to maintaining high guest satisfaction scores
Qualifications :
Requirements:
- Degree or background in Hospitality Tourism or a related field is preferred
- Proficiency in English (additional languages are a plus)
- Strong communication and interpersonal skills
- Problem-solving attitude with a guest-first approach
- Ability to multitask and stay organized in a fast-paced environment
- Flexible with working hours including weekends and holidays
- Experience with hotel management software (Opera Cloud Sistem Otel etc.) is a plus
Additional Information :
What We Offer:
- A dynamic and supportive team environment
- Opportunities for growth and professional development
- A modern guest-centric workplace culture
- Competitive compensation and benefits
To apply please send your CV to or apply via LinkedIn.
If youre ready to help us deliver unforgettable guest experiences wed love to hear from you!
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
