Branch Manager
Branch Manager
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Job Description
About us.
A unique life requires a unique bank.
Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 50 years. With 26 branches across Australia and our award-winning app Defence Bank is where our members need us anywhere anytime.
The bank provides financial products and services to the Australian Defence Force and its unique community reinvesting profits for the benefit of our members. We are a leader in our sector and our people led technology enabled environment celebrates the individual talents personalities interests and needs of our people.
Winner of the Best Reward & Recognition program 2024 and a finalist for Employer of Choice 2024 it is not only our employees who think our bank is truly one of the best places to work.
Description
The opportunity.
Reporting to the Regional Manager this position directly supports our purpose and ensures our members can count on us by leading the branch team to deliver outstanding service and achieve agreed performance outcomes while meeting compliance obligations.
This leadership position is accountable for:
- Leading the Cerberus team in person ensuring operational efficiency service excellence with a focus on strong team cohesion and a positive and engaged team
- Working at Cerberus and remotely manage the East Sale branch fostering a positive team culture through regular virtual engagement and periodic visits.
- Developing an effective working relationship with a remote leader.
- Proactively promoting Defence Bank within Defence with Defence Industry partners and within the broader community to grow our member base and product portfolios.
- Fostering an effective member service and sales culture within the branches to promote our market leading products and services
- Advocating for Defence Bank by building relationships within the Defence Community to build awareness of our service offering.
- Managing branch operations to ensure ongoing compliance with legislation and Defence Banks policies and processes. This may include reviewing and/or approving lending applications within your delegation
Skills And Experiences
About you.
The successful candidate will have at least three years experience leading a retail sales team ideally within financial services as well as a vocational qualification in financial services sales or team leadership.
Youre passionate about delivering outstanding service while keeping your team on track with their goals. A natural coach you enjoy developing the knowledge and skills of your team and thrive on the challenge of growing a sustainable business.
To be considered you must have demonstrated experience or skills in:
- Building effective working relationships with stakeholders at all levels.
- Coaching team members to improve/sustain performance.
- Developing implementing and achieving local sales/business development plans.
- Facilitating presentations to small and large groups.
- Motivating a team to achieve agreed goals.
- Picking up new concepts quickly.
- Time management with the ability to handle unplanned interruptions.
- Using Microsoft Office applications to create relevant documents presentations and spreadsheets.
The successful applicant will have the opportunity to:
- Deepen their people leadership and operational management skills.
- Grow Defence Banks brand presence and portfolio.
- Proactively expand and build relationships with key stakeholders on both the Cerberus and East Sale bases enhancing Defence Banks reputation and member growth opportunities
We count on you. And you can count on us.
We have a great range of employee benefits including:
- Additional days of paid leave await a successful candidate.
- A generous annual corporate wardrobe allowance.
- Savings and discounts across our range of products and services.
- Access to our internal reward and recognition platform - vouchers discounts e-cards and much more!
Interested Wed like to hear from you. Click to apply.
Defence Bank is committed to providing equal opportunities for employment and seek to have a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply.
All successful candidates will be required to complete employment checks prior to an offer of employment.
Applications will be reviewed as they are received and the position may close at any time once a suitable candidate is identified. We encourage interested applicants to submit their applications promptly.
Please also note that applications sent directly to our recruitment inbox will not be reviewed or responded to. Only applications submitted via our job advertisement will be considered.
Required Experience:
Manager
Employment Type
Full-Time
