Valet Dispatcher - Driving
Valet Dispatcher - Driving
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Job Description
Overview
SP a Metropolis company is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.
We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.
Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkout-free experiences anywhere you go to make the everyday experiences of living working and playing remarkable - giving us back our most valuable asset time.
Responsibilities
BASIC FUNCTION
As a Valet Dispatcher you will be responsible for coordinating the parking and retrieving of guest vehicles by Valet Attendants while securing and keeping track of all vehicle keys.
Responsibilities include but are not limited to the following:
- Ensure the timely dispatching of Valet Attendants to park and retrieve guest vehicles
- Monitor the amount of time guests wait for their vehicle to ensure it meets the propertys service standard
- Assist with the safe moving of guest vehicles in the garage and the guest areas on an as needed basis
- Secure and keep track of all guest vehicle keys
- Accept and process valet fees (if applicable)
- Answer the telephone using proper telephone etiquette
- Inform customers of valet rates as well as possess a thorough knowledge of the major streets landmarks and freeways in the area of the lot to be able to provide customer directions to customers to various locations in the area if needed
- Respond to customer questions/issues in a prompt and courteous manner
- Report any known accidents observed or suspected violations of Company policy safety hazards or any unusual occurrence to Supervisors Facility Manager and/or Senior Manager
- Assist the Ramp Supervisor in maintaining a clear ramp area by sending runners to the front door
- Help maintain the cleanliness of the area around garage office
- Be on time for every scheduled work day
- Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts
- Assist Supervisors and Managers with additional duties as assigned
Qualifications
Qualification Requirements: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
Education/Experience Required: Less than High School education or one month related experience training or an equivalent combination of education and experience. Prior valet driving experience preferred.
License Requirement: The employee will be required to have and maintain a valid state drivers license with a current address and acceptable driving record. Ability to drive a vehicle with a manual transmission (stick shift) a plus.
Availability to Work:Special shift requirements if any will vary depending on a locations hiring needs. If applicable availability to work 2nd shift 3rd shift and/or week-ends may be required.
Language Skills: Ability to read and comprehend simple instructions short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers and other employees of the company.
Customer Service Skills: Ability to effectively respond positively to customer problems or complaints.
Mathematical Skills: Ability to add subtract two digit numbers and multiply and divide with 10s and 100s. Ability to perform these operations using units of American money.
Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.
Other skills and abilities: Ability to use clock (standard/military time) calculator (optional) or credit card machine to handle transactions if applicable to your location. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints.
Other Attributes: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to adapt to changes in the work environment; able to deal with change delays or unexpected events.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to change frequently between a sitting and standing position. The employee is required to use a phone or two-way radio.
SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color ancestry religion sex age national origin citizenship status marital status sexual orientation veteran status gender identity disability or other classes protected by federal or state law. SP does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.
Location
Employment Type
Full-Time
