Car Wash Customer Service Representative
Car Wash Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Toyota Carlsbad is looking for a Car Wash Customer Service Representative to join the team! The Customer Service Representative will be the face of our brand new operation educating customers on available packages for sale here at our state of the art car wash.
Position Summary
The Car Wash Customer Service Representative will be responsible for greeting all guests and educating them on the variety of packages that are offered at our facility. The Representative will also be asked to address and resolve any customer questions complaints and concerns regarding their membership or experience at the car wash.
What We Offer:
- Excellent Culture
- Advancement opportunities
- Medical Dental and Vision Plan
- Company-paid Life Insurance
- 401(k) savings plan
- Profit Sharing
- Paid Vacation
- Tuition Reimbursement
Major Essential Duties:
- Greet customers promptly and professionally making them feel welcome and valued.
- Provide detailed information about our car wash packages additional services and any ongoing promotions to customers.
- Utilize effective sales techniques to up sell higher-tier car wash packages and additional services.
- Process customer transactions accurately and efficiently handling cash and credit card payments.
- Address and resolve customer inquiries complaints or concerns in a timely and professional manner.
- Maintain a clean and organized area ensuring a positive and inviting atmosphere for customers.
- Assist in managing the flow of vehicles entering and exiting the car wash facility ensuring efficient operations.
- Collaborate with other team members to ensure a seamless and enjoyable customer experience.
- Continuously seek opportunities to improve sales performance and overall customer satisfaction.
- Adhere to all company policies procedures and safety guidelines.
- Maintains a professional appearance.
- Other duties as assigned.
Pay: $19.00/ hour
Schedule:
- Full-time - Monday through Sunday rotating schedule
Qualifications:
- High school diploma or equivalent.
- Previous experience in sales customer service or the car wash industry is a plus but not required.
- Personal values to align with company values of Integrity Teamwork Innovation Respect and Excellence
- Excellent communication and interpersonal skills with the ability to build rapport with customers.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Self-motivated and goal-oriented with a passion for achieving sales targets.
- Ability to work well in a team-oriented setting.
- Availability to work a flexible schedule including weekends and holidays.
- Must be able to stand for extended periods and lift up to 50 pounds.
- Must have the ability to communicate clearly and effectively.
- Must exhibit a professional appearance and demeanor.
We are an EOE/M/F/D/V employer and support a drug-free workplace.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
