Managed Services CMS_ Associate (Analyst) - Infrastructure Support Analyst - Operate
Managed Services CMS_ Associate (Analyst) - Infrastructure Support Analyst - Operate
Posted on :
29-05-2025
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1 Vacancy
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
AssociateJob Description & Summary
At PwC our people in infrastructure focus on designing and implementing robust secure IT systems that support business operations. They enable the smooth functioning of networks servers and data centres to optimise performance and minimise downtime.Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring troubleshooting and implementing industry leading practices for cloud-based systems.
Driven by curiosity you are a reliable contributing member of a team. In our fast-paced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives needs and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen ask questions to check understanding and clearly express ideas.
- Seek reflect act on and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.
Cloud Support Engineer - Senior Associate
Job Requirements and Preferences:
Basic Qualifications:
Minimum Degree Required:
Bachelors degree
Minimum Years of Experience:
4 year(s)
Certification(s) Required:
- Cloud Solution Architect Certification in one of the Major Cloud Technologies: AWS Azure or GCP - Must have (Professional certification will be a plus)
- Focused Certification (At least 1 is must)
- Cloud DevOps Certification
- Cloud Security Certification
- Cloud Network Certification
- Cloud Developer Certification
Preferred Qualifications:
Preferred Knowledge/Skills:
Demonstrates a thorough level of abilities with and/or a proven record of success as both an individual contributor and a team member identifying and addressing client needs by:
- Proven/Hands-on experience with AWS Glue and other AWS services like S3 Lambda and Redshift.
- AWS Glue Amazon S3 AWS Lambda Amazon Redshift SQL Python ETL Data Transformation and Data Integration
- Managing and support the Dev to Production cloud IaaS and platform to establish quality performance and availability of hosted services.
- Providing guidance and support for cloud technology practitioners (Application Development teams)
- Running and maintaining production services.
- Working on high volume mission critical systems.
- Providing on call support for Production cloud Environments.
- Working hands-on with customers to develop migrate and debug services issues.
- Providing updated server/process documentation and as appropriate creating documentation where none may exist.
- Focusing on rapid identification and resolution of customer issues.
- Answering questions and perform initial triage on problem reports.
- Providing first/second level cloud environment support.
- Working very closely with application users to troubleshoot and resolve cloud hosted applications or system issues.
- Informing Technical Support Management about any escalations or difficult situations that require his/her involvement.
- Providing Cloud customers with an industry leading customer experience when engaging Technical Support.
- Assisting in Tier 2 triage troubleshooting remediation and escalation of tickets tied to the product support function.
- Training and supporting junior team members in resolving product support tickets.
- Identifying ways to optimize the product support function.
- Coordinating with Tier 3 support to establish and manage clear escalation guidelines for supported system components.
- Running database queries to lookup resolve issues.
- Demonstrating proven communication and collaboration skills to coordinate with developers and application team to negotiate and schedule patching windows; and
- Demonstrating experience in managing the monthly Windows or Linux environment patching.
- Analyzing existing application portfolios develop next-gen application architecture transformation and modernization roadmap
- Conducting cloud solutions architecture review/audit and create review/audit report
- Leading implementation of the solution from establishing project requirements and goals to solution go-live
- Leading the client through the technical and organizational challenges of Cloud transformation
- Maintaining a strong understanding of industry trends and best practices
- Creating thought leadership on cloud solutions and hybrid clouds
- Serving as a cloud evangelist consult and provide technical guidance on cloud solutions design build governance security operations and cost control best practices
WHAT YOU HAVE
- Avid technologist with deep expertise in modern cloud architecture and history of successful Operation support of complex AWS Azure or GCP solutions
- Hands-on knowledge with IaC using Terraform Github Devops
- Production support experience with large scale Cloud Native hybrid environments.
- Large-scale software maintenance or application engineering background with recent coding experience in some of the following languages: Java JavaScript C/C C# Objective-C .NET Python PHP or Ruby
- Maintaining applications using container and serverless technologies
- Experience working on highly available systems that utilize load balancing horizontal scalability and high availability
- Hands-on experience with applications including web services relational and non-relational databases front-end and/or back-end technologies.
- Experience working with highly scalable performant and mission critical architectures
- Ability to suggest competitive and innovative technical decisions get client buy-in and deliver commitments
- Strong communication skills ability to present technical ideas in business-friendly language
- Analytical and problem-solving abilities
- Previous experience in the design and delivery of systems based on IaaS PaaS and SaaS offerings as well as exposure to different architecture models
- Experience with building or working with CI/CD pipelines
- Knowledge of security network virtualization load balancer storage and database
- Container technologies experience (e.g. Kubernetes OpenShift)
- Good exposure to Agile software development methodologies and DevOps practices such as Infrastructure as Code (IaC) Continuous Integration (CI) and automated deployment
- Demonstrating proven verbal and written communication skills which will be key in driving customer communication during critical events.
- Demonstrating proficiencies in at least one of the technology domains Networking Principles System Administration of Linux (Ubuntu CentOS RedHat) DevOps Configuration Management and Continuous Integration Technologies (Chef Puppet Docker Jenkins).
- Demonstrating proven understanding of ITIL framework & Hands-on experience working with an ITSM platform.
Nice to have (not required) Containerization and Automation skills:
- Experience in designing / architecting Container / DevOps Cloud Native platform including Docker and Kubernetes / OpenShift.
- Coding/scripting skills (Bash Python PowerShell or similar) is preferred.
- Relevant expert cloud certifications are highly desirable.
- Windows and/or Linux sys op background is desirable.
- Expert knowledge of best practices: object-oriented design SOLID principles CI/CD testing.
- Strong software engineering background with a strong knowledge of modern architectural patterns (microservices Event-Driven Architectures Event Sourcing Domain Driven Design).
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Amazon Web Services (AWS) Cloud Administration Cloud-Based Service Management Cloud Compliance Cloud Engineering Cloud Infrastructure Cloud Infrastructure Architecture Design Cloud Infrastructure Optimization Cloud Migration Cloud Operations (CloudOps) Cloud Performance Optimization Cloud Service Delivery Cloud Strategy Communication CrowdStrike Dynatrace APM Emotional Regulation Empathy FinOps Operating Model Google Cloud Platform Inclusion Infrastructure Management 12 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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