Vice President, Investor Relations - Private Assets
Vice President, Investor Relations - Private Assets
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Job Description
About Citco
Citco is a global leader in fund services corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration we deliver end-to-end solutions and exceptional service to meet our clients needs.
For more information about Citco please visit
About the Team & Business Line:
Fund Administration is Citcos core business and our alternative asset and accounting service is one of the industrys most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
As a core member of our Investor Relations team you will be working with some of the industrys most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.
Responsibilities
Your Role:
The Vice President will work directly as a partner of the Senior Vice President of Private Equity in the overall management of the PE IR department to deliver the following responsibilities listed below.
Client Relationship Management:
Adopt a pro-active role in establishing Citco as a partner
Think strategically and assess potential impact on operational capacity when assessing client (internal/external) requirements
Understand current client needs/strategies and anticipate future client needs
Deliver innovated solutions to clients
Develop and sustain client relationship by initiating communication on a regular basis both by telephone and in person
Respect client confidentiality and sensitivity of information shared
Keep customer (internal/external) informed of trends and issues relevant to their services
Client Servicing:
Maintain a pro-active customer focus at all times
Constantly review client utilization of deliverables; eliminate unnecessary service where appropriate
Enhance current servicing levels deliver beyond client expectations
Develop and implement best practice on all processes; eliminate non-value-added tasks
Monitor internal service delivery levels against established standards (contractual Service Level Agreements)
Establish and document business contingency plans for all areas of responsibility
Facilitate new business installations managing all phases ensuring timely and accurate completion
Financial and Risk Management:
Budget preparation and in managing costs within the department
Ensure full adherence and implementation of the corporate and local risk policy manage and minimize claims
Ensure all control procedures and internal reporting requirements are met
Assess and monitor the operational risks in the department
Monitor risk reporting to ensure adherence to departments procedures
Resource and Staff Management:
Direct report managerial - development coaching and succession planning including the completion of performance reviews and individual development plans
Develop management and technical skills of managers
Provide staff management support to the managers assisting them to effectively deal with staff issues
Create an environment that motivates rewards and supports staff
Actively participate in the recruitment process
Leadership Skills:
Set challenging team goals and empower people to achieve them
Keep people focused on critical goals and deadlines through frequent and consistent communication
Motivate people by creating a high performance environment that is both challenging and exciting
Promote and support change initiatives within the business
Actively contribute to corporate initiatives as part of the management team
Other:
Private Equity experience
Keep up to date on legislative requirements and standards
Be acutely aware of changing market impact on existing and potential client base
Gain detailed knowledge and understanding of Citcos products policies and procedures
Participate in projects that will enhance the delivery of service to our clients as well as offer opportunity for staff and self-development
Participate in organizational strategic initiatives
Qualifications
About You:
You have the ability to manage all aspects of a team and/or teams leadership coaching recruitment team building problem resolution motivation training and development of staff and managers.
You have good liaison skills across all levels of the organization.
You possess extensive experience in all aspects of client servicing.
You have a solid understanding of the finance industry and financial markets.
You have previous experience gained within an Investor Relations/Unit Registry environment.
Our Benefits
Your well-being is of paramount importance to us and central to our success. We provide a range of benefits training and education support and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Required Experience:
Chief
Employment Type
Full-Time
