Senior Account and Client Manager
Senior Account and Client Manager
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Job Description
About Toll Group
At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post
Retail Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages Specialty Retail Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market.
The Role
Toll Group is in search of a high calibre Senior Account and Client Manager to join the team in Melbourne. In this role you will manage the designated Lead Logistics Management account(s) for Toll Global Logistics Automotive Industrials in conjunction with Global Express and approved third party providers. This includes ensuring that the transportation and logistics activities provided surpass customer expectation and deliver innovative and leading edge solutions supported by the Toll Group that are collectively unbeatable.
As the Senior Account and Client Manager you will:
National Transport Leadership: Oversee national transport services for major customers across the Toll Group ensuring consistent service improvement across networks .
Customer & Stakeholder Engagement: Build and maintain strong relationships with key customers and internal stakeholders including routine feedback and monthly presentations.
Innovative Supply Chain Solutions: Collaborate with customers to implement innovative and efficient supply chain strategies.
Workplace Safety & Culture: Lead initiatives that promote a safer more productive work environment.
Team Management: Manage a team of transport professionals across multiple locations.
Commercial & Performance Accountability: Drive commercial outcomes monitor KPIs forecasting and continuous improvement targets.
About You
Qualifications:
Business or Supply Chain & Logistics or working towards the completion of a relevant
undergraduate degree
Skills and Experience
To be successful in this role you will need:
Proven experience in the Transport Logistics industry
Experience in leading managing and mentoring a team would be advantageous
Good attention to detail and strong analytical skills
Confident to work closely with other department managers so as to achieve a common goal
Exceptional Customer Service Skills Strong PowerPoint and Visio knowledge A solutions-focused approach and a willingness to adapt to day-to-day objectives
What moves you
At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.
Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages ethnicities genders and abilities.
To find out more about us visit
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.Required Experience:
Manager
Employment Type
Full-Time
