Operations Manager
Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 75000 - 85000
1 Vacancy
Job Description
Job Overview
The Operations Route Manager is responsible for Onboarding Developing Coaching Mentoring and Performance Management of approximately 25-30 drivers and helpers. Operations managers establish and maintain positive relationships with all frontline employees and spend most of the day in the field with frontline employees they support.
The ideal candidate will have experience leading a team coaching mentoring and developing employees while working out in the field up to 75% of the time. Computer skills are necessary to perform the essential functions of the position.
Schedule: Must be flexible to work either opening shift from 4AM to 2PM or closing shift from 9AM to 7PM (or when the last driver returns to the yard). Saturdays are on rotation once a month.
- Onboarding Ensuring new frontline employees have tools instruction and feedback for successful daily duties Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
- Developing Provide timely and consistent touchpoints with frontline employees. Regular review of best practices to enhance daily performance Focus on understanding and progress of frontline employee career goals
- Coaching Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success Actively practice and seek feedback on coaching conversations.
- Mentoring Lead by example to ensure safety practices are paramount with each employee and Teaching and developing an understanding of the WM Way
- Performance Management Conducts Root Cause Investigations for all injuries and incidents ensuring consistent discipline and retraining. Documents and maintains records required by regulatory agencies such as the Department of Transportation.
- Reviews and audits documentation related to route operations daily (e.g. DVIRs driver time and attendance open tickets) following up where appropriate.
- Visits customers and customer sites to evaluate and resolve safety issues seeking service alternatives where appropriate.
- Associates Degree or in lieu of a degree Required or
- High School Diploma (accredited) and two (2) years of relevant work experience. Required
- Successful completion of the WM Route Manager Trainee program Required and
- must be at least 18 years of age Required and
- legally eligible to work in the country where the position is located Required
- Drivers License Valid Drivers License Required
- This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.
The expected base pay range for this office/on-site position is $75000 - $85000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidates relevant experience education training certifications qualifications and work location. In addition this position is eligible for incentive pay.
Required Experience:
Manager
Employment Type
Full-Time
