Guest Services Coordinator
Guest Services Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Dos Arroyos a family-owned ranch in Mountain Home is hiring a Guest Services Coordinator. This dynamic role requires a mature and polished individual who is experienced in the core functions of hospitality.
This hands-on position is the wheel that keeps the ranch moving smoothly & efficiently. The person in this role is the primary caretaker for interior and exterior ranch homes and facilities and at times will manage a team of up to 5 or 6 as demand requires. It is essential that this individual is passionate about creating outstanding guest experiences and is willing to work hard and extended hours (evenings and weekends) when the family and guests are on property.
This position requires a self-starter who possesses the ability to jump in on a wide variety of tasks largely focused on upkeep of multiple homes and ranch facilities with the goal of making the ranch a home away from home for the family as well as an event destination for their guests. From planting flowers scheduling vendors serving meals grocery shopping making beds and more an active individual with a can-do attitude is whom we are seeking.
The selected candidate must live in Mountain Home Texas or vicinity with reliable transportation. This is a full-time position: 40 hours a week Monday-Friday 8 a.m. 5 p.m. Dependent on the familys travel schedules and/or when on property the Guest Services Coordinator will be expected to work extended hours and weekends.
Responsibilities
Guest Liaison
- Ensure pre-arrival tasks are followed and completed then oversee guest satisfaction during ranch stays
- Communicate with the owners and their liaisons to prepare and manage events
- Ensure all guest requests for specific activities are met
Household Management
- Directly perform a significant amount ofhousekeeping including daily freshening or turning over of guest suites and bedrooms while continuously maintaining spotless common areas
- Ensure any additional requests for cleaning or services are promptly addressed
- Manage monthly quarterly and annual service contracts with vendors for the interior and exterior ranch facilities
- Direct and delegate work to other ranch staff as needed
Supervise Kitchen Staff
- Supervise and assist kitchen staff with serving meals in a timely and organized fashion
- Collaborate with kitchen and guests to meet any culinary needs or special requests
Administrative
- Monitor the weekly guest schedule and adjust staff assignments according to demand guest requests/needs and scheduled special events
- Plan airport transportation as needed
- Develop weekly staff schedule based on demand fluctuations
- Work with ranch crew and vendors to facilitate all maintenance and repairs
- Other duties as assigned
Qualifications
- Hospitality experience (4 years)
- Supervisory experience (1 years)
- Similar Guest Relations Property Management Special Events Planning experience strongly preferred
- Outstanding written and verbal communication skills
- Tech savvy able to troubleshoot internet computers phone TV provider issues.
- Bilingual or ability to speak and/or write in Spanish a plus
- Valid US drivers license with a clean driving record
Required Experience:
IC
Employment Type
Unclear
