Second Look Program Manager
Second Look Program Manager
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Job Description
At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.
Our Modern Flexible Workplace:
Summary of the Job:
About This Role:
Program Implementation
- Execute the tactical rollout of the Second Look Loan Program
- Develop detailed implementation roadmaps with clear milestones and timelines
- Coordinate system configurations and technical integrations with Product Owners & IT partners
- Conduct pilot testing and make operational adjustments before full-scale launch
- Manage change control processes throughout implementation phases
Operational Management
- Oversee daily program operations ensuring smooth processing of applications
- Establish and maintain efficient workflows between departments
- Monitor application volumes processing times and decision quality
- Identify and resolve operational bottlenecks and process inefficiencies
- Maintain operational documentation including process flows procedures and guidelines
Performance Monitoring and Optimization
- Implement dashboards and reporting mechanisms to track key operational metrics
- Conduct regular performance reviews against established targets and benchmarks
- Analyze approval rates decline reasons and conversion metrics to identify improvement areas
- Oversee portfolio performance metrics including delinquency charge-offs and profitability
- Lead continuous improvement initiatives based on performance data
Process Governance and Quality Control
- Identify trends in exceptions and recommend policy adjustments as needed
- Maintain decision records and documentation for audit and compliance purposes
- Implement process controls to prevent operational risks and errors
Program Maintenance and Enhancement
- Coordinate periodic reviews of program parameters and credit policies
- Implement approved changes to underwriting criteria and program features
- Manage the testing and deployment of system updates affecting the program
- Oversee the integration of new data sources or scoring models
- Document and track all program changes and their impacts
Stakeholder Communication
- Provide regular status updates to leadership and key stakeholders on program performance
- Facilitate cross-functional meetings to address operational challenges
- Develop executive-level reporting on program metrics and outcomes
- Communicate program updates to all relevant internal stakeholders
- Prepare materials for governance committee reviews
The Ideal Candidate for This Role:
Key Skills:
- Operational Excellence - Expert ability to implement optimize and manage complex lending processes while maintaining quality and efficiency
- Risk-Balanced Decision Making Ability to balance the opportunity for non-traditional borrowers with sound risk management principles
- Cross-Functional Leadership/Vendor Management - Proven ability to coordinate across departments (underwriting IT compliance branches) and with external vendors without direct authority to ensure program success
- Data-Driven Program Management - Strong analytical capabilities to monitor performance metrics identify issues and implement targeted improvements
- Implementation Discipline - Meticulous attention to execution details timeline management and systematic problem-solving during all program phases
Required Qualifications:
- Bachelors degree in Business Finance Operations Management or related field
- 5 years of experience in lending operations or program management
- 3 years of experience implementing and managing consumer lending programs
- Demonstrated expertise in process optimization and operational excellence
- Strong understanding of credit operations and underwriting processes
- Experience with project management methodologies and tools
- Excellent problem-solving and analytical skills
- Strong leadership abilities with a focus on execution and results
Other:
- Min 10% travel required
Compensation:
Compensation range (base pay): $80061.00-$132099.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:
Medical Dental Vision Insurance
401k With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.
Job number: R-Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download EEO is The Law Self-Print Poster
Click here to download EEO is The Law Supplement for Federal Contractors
Click here to download EEO is The Law GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Required Experience:
Manager
Employment Type
Full-Time
