Customer Service Administrator
Customer Service Administrator
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Job Description
Overview
Element has an opportunity for a Customer Service Representative/Data Entry to perform order entry of incoming test requests and other scheduled tasks under direction of General Manager or detailed procedures. Perform technical review of client POs to ensure compliance.
At Element our shared purpose of Making tomorrow safer than today is what brings us together. We are energized by our ambition to make the world a better place and create a safer future for people. This is what sets us (and you if you join us) apart from the crowd.
Salary: $21-$26/hr DOE
Responsibilities
Receive incoming shipments & assist with customer pickup and return of samples
Review & Verify customer POs and enter work orders into LIMS
Serve as a point of contact for customers assisting them with order status updates
Distribute entered sample / material to required processing departments
Ensure that requirements for Subcontracting of work are met and generate required documentation upon request
Assist with coordination of production quality and process improvements
Answer incoming calls and assume other receptionist duties when needed
Ensures all work is performed in accordance with company safety and quality policies and procedures and regulatory agency regulations
Skills / Qualifications
This is a fast-paced environment and we need someone who is proactive self-motivated and a team player. The person for this role will be a specialist in their field respected by all who they work with keen to learn and enthusiastic in the face of challenge. You will need:
Proficiency in Microsoft Applications (Excel Word Outlook)
Ability to decipher and identify complex P.O. instructions into applicable header data fields. Training will be provided
Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
Oral and written communication skills to meet a variety of communication needs
Availability to work overtime as needed weekdays as well as some weekend flexibility
Positive attitude to remain focused on solutions for internal and external customers
Company Overview
Element is one of the fastest growing testing inspection and certification businesses in the world. Globally we have more than 9000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to Make tomorrow safer than today.
When failure in use is not an option we help customers make certain that their products materials processes and services are safe compliant and fit for purpose. From early R&D through complex regulatory approvals and into production our global laboratory network of scientists engineers and technologists support customers to achieve assurance over product quality sustainable outcomes and market access.
While we are proud of our global reach working at Element feels like being part of a smaller company. We empower you to take charge of your career and reward excellence and integrity with growth and development.
Industries across the world depend on our care attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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Required Experience:
Unclear Seniority
Employment Type
Unclear
