Director of Operations â End User Services
Director of Operations â End User Services
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$ 149600 - 249400
1 Vacancy
Job Description
McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.
What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.
Job Title: Director of Operations - End User Services
Every single McKesson employee contributes to our missionby joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented compassionate people are the future of our companyand of healthcare. At McKesson youll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry thats vital to us all.
Wherever you contribute here at McKesson you will have the ability to make a real impact in the lives of others.
Current Need
Due to the expansion of our End User Services we are looking for a seasoned operations professional to help mature and transform our End User computing operations & delivery. The successful candidate will have the perfect blend of an operations mindset IT service management expertise in depth knowledge of End User computing strong leadership skills a keen attention to detail and the ability to collaborate effectively with cross-functional teams to deliver and support innovative digital solutions. This role will be responsible for developing and implementing strategies to optimize operational efficiency ensure compliance with regulatory requirements and maintain high standards of governance.
Position Description
- Develop and implement operational strategies to streamline processes reduce costs and enhance overall efficiency.
- Establish and enforce governance policies and procedures to ensure compliance with regulatory standards and industry best practices. Govern our external partners.
- Identify and actively close gaps in our processes that help improve user experience.
- Identify processes that deliver a poor user experience and develop updated processes to improve user experience
- Lead cross-functional teams to drive continuous improvement initiatives and operational excellence throughout the organization.
- Oversee reporting and analytics initiatives including the development of key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.
- Collaborate with departmental leaders to develop and maintain operational budgets forecasts and resource allocation plans.
- Conduct regular audits and assessments to evaluate the effectiveness of operational processes governance frameworks and reporting systems.
- Provide guidance and support to departmental leaders on operational governance reporting and analytics-related issues.
- Stay informed about industry trends regulatory changes and emerging best practices related to operations governance reporting and analytics.
- Foster a culture of accountability transparency and compliance within the organization.
- Prepare and present reports presentations and recommendations to senior leadership and stakeholders.
Minimum Requirements
- 10 years of experience delivering and supporting high-quality reliable technology services
- 6 years in a leadership role
- Must have End User Computing experience 50K users
Critical Skills
- Proven record of success running IT Service Management in an ITIL operating model. ITIL foundation certification required. ITIL intermediate and advanced certifications preferred.
- Solid background in device deployment
- Experience developing and implementing operational strategies that drive measurable results
- Strong understanding of regulatory requirements and governance principles
- Excellent leadership communication and interpersonal skills
- Ability to work effectively in a fast-paced dynamic environment and lead cross-functional teams to achieve common goals
- Detail-oriented with strong analytical and problem-solving abilities
- Ability to successfully influence up down and across organizations to drive operational excellence
Additional Knowledge & Skills
- Knowledge of and experience in the Healthcare industry is a plus.
- Highly organized and detail-oriented with respect to documentation.
- Exceptional verbal and written communication competency.
- Excellent critical thinking and diagnostic aptitude.
- High capacity to manage multiple priorities.
- Exhibit a strong sense of urgency and ownership for task/project completion.
- Strong leadership skills that inspire team confidence and respect while motivating team membersin a creative and effective manner.
- Experience in managing and working with distributed team members.
- Desire for achieving excellence in customer satisfaction process and product qualityand reliability.
- Experience in managing a large (>50k) End user computing environment (PC Mac & mobile devices)
- Experience in managing devices using Endpoint management tools (InTune SCCM Jamf)
Education
- 4-year degree in computer science or related field or equivalent experience
Physical Requirements:General Office Demands
Candidate must be authorized to work in the U.S now or in the future without the support from McKesson.
Relocation is NOT budgeted for this position.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.
Our Base Pay Range for this position
$149600 - $249400McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age or genetic information. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.
Join us at McKesson!
Required Experience:
Director
Employment Type
Full-Time
