Associate Director of Systems (Remote Eligible)

The Associate Director of Systems provides strategic leadership and hands-on technical expertise in the development integration and administration of the systems that support the operational and academic functions of the Division of Extended Studies. This role ensures a reliable efficient and service-oriented digital infrastructure that supports a wide range of credit and noncredit programs. By aligning technology solutions with the evolving needs of Extended Studies the Associate Director plays a key role in driving innovation supporting program growth and advancing high-quality student-centered services throughout the division.

This position may have the opportunity to work remotely where all work is performed from an alternative work location either within or outside the state of Idaho.

The Division of Extended Studies is on a mission to extend higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reach across our metropolitan area Idaho and beyond. We facilitate online education community-based programs concurrent enrollment at high schools summer sessions continuing education programs and other lifelong learning options. Join us!

The Operations team within the Division of Extended Studies comprises three distinct yet highly collaborative areas: Systems & Reporting Scheduling Services and Customer Services. Each team is critical in supporting the divisions mission and contributes to high-quality service and operational excellence across all programs.

Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Manages experienced professionals who exercise latitude and independence in assignments. Establishes departmental goals and objectives functions with autonomy. Manages the accountability and stewardship of human financial and often physical resources in compliance with departmental and campus wide goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls with a focus on policy and strategy implementation. Manages systems and procedures to protect departmental assets and requires practical knowledge in leading and managing the execution of processes projects and tactics within one area.

Provide strategic and hands-on leadership for enrollment management systems serving as the primary escalation point for complex technical issues. Coordinate with campus partners to analyze resolve and prevent issues ensuring seamless service delivery and operational continuity.
Lead and develop the Systems & Reporting team by overseeing hiring training mentoring workload distribution and performance evaluations. Foster a collaborative growth-oriented environment that encourages continuous learning cross-training and excellence in service delivery.
Oversee the design development maintenance and optimization of business systems and processes to ensure accuracy efficiency and scalability. Manage upgrades integrations and the implementation of new features incorporating user feedback to drive ongoing improvement.
Lead cross-functional process improvement and strategic initiatives by managing team capacity gathering user requirements and identifying sustainable solutions aligned with organizational goals. Apply change management strategies to ensure successful implementation while maintaining productivity and minimizing risk.
Serve as a key facilitator and project lead ensuring strong communication across teams and stakeholders. Keep projects on track by clearly communicating status updates resolving issues and coordinating roles and responsibilities across campus partners.
Develop and promote Extended Studies Data Best Practices to ensure data accuracy consistency and transparency. Use SQL and related tools to extract validate and analyze data while defining standard data sets setting clear request guidelines and establishing service expectations to support reporting and decision-making.
Build and sustain a high-performing Systems & Reporting team by leveraging individual and team strengths. Foster a culture of collaboration continuous improvement and recognition. Actively remove obstacles to support staff success and provide hands-on support when needed.
Manage customer and stakeholder relationships by engaging regularly with division partners monitoring service quality and ensuring that systems and support align with evolving program needs and expectations.
Identify deliver or coordinate systems training for end users to ensure effective and confident use of division technologies.
Leverage expertise in systems business processes and policies to challenge existing practices and drive innovation. Promote a culture of continuous improvement by ensuring the Systems & Reporting team delivers scalable sustainable solutions aligned with division-wide goals.
Manage the role of the divisions information security steward which oversees user access ensures timely provisioning and maintains internal controls that align access levels with job duties to minimize risk.
Oversee the creation and ongoing maintenance of technical documentation including system architecture business processes process improvements and integration points to support consistency transparency and knowledge sharing.
May perform other duties as needed.

Strong verbal and written communication skills with the ability to collaborate across varied teams and stakeholders including those with different levels of technical expertise. Skilled in conflict resolution and consensus-building to foster positive productive working relationships.
Proven leadership experience in managing mentoring and developing high-performing teams. Builds a culture of accountability continuous learning and shared success.
Demonstrated expertise in project management process improvement and change management to drive operational efficiency and support strategic initiatives.
Strong business and systems analysis background with hands-on experience in system administration troubleshooting and solution design.
Strong critical thinking and problem-solving abilities with a strategic mindset and the capacity to evaluate complex issues anticipate challenges and deliver scalable innovative solutions.
Highly adaptable and resourceful with excellent time management skills and the ability to remain effective in dynamic evolving environments. Committed to delivering exceptional service and implementing policies with professionalism and care.
Proficient in working with higher education systems and relational databases including PeopleSoft Slate and SQL.

Bachelors Degree or equivalent plus 5 years experience including 1 managerial.

Masters degree in a relevant field (e.g. Information Systems Educational Technology Business Administration).
Technical certification relevant to the role (e.g. Slate PMP ITIL SQL)
At least two years of experience with student information systems (SIS) and integrated solutions used in higher education (e.g. PeopleSoft Slate Salesforce).
At least two years of experience writing SQL for data analysis reporting and decision support.
At least two years of professional experience working in a higher education setting preferably within administrative enrollment or extended/continuing education units.
At least two years of demonstrated experience leading cross-functional technical teams and managing complex multi-stakeholder projects with a focus on implementation integration or process improvement.