Business Quality Assurance Manager
Business Quality Assurance Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Were 1st Central a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
Were looking for a Business Quality Assurance Manager wholl ensure that the software delivery lifecycle (SDLC) across the value streams aligns with business expectations for quality functionality and delivery. Acting as both a consultant and quality auditor the Business Quality Assurance Manager will partner with the cross-functional value stream teams and Quality Engineering to ensure the right test coverage adherence to best practices and alignment to business goals across the Focus platform and associated services.
Operating in a cloud-native BDD-enabled environment this senior role is responsible for embedding quality from a business perspective ensuring practices such as BDD test traceability risk-based coverage and quality metrics are applied consistently across teams to enable reliable and high-value software delivery.
We value flexible working arrangements so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays Manchester Haywards Heath West Sussex or Guernsey and want to work in the office occasionally.
Core skills were looking for to succeed in the role:
Excellent planning and control expertise
Excellent leadership and people management skills including ability to motivate and inspire teams.
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Excellent Supplier Management skills
Excellent stakeholder influencing and management skills.
Formal Testing qualification such as ISEB or equivalent is desirable.
Ability to assess audit and uplift quality practices across distributed teams
Experience of Business-Technical Bridging
BDD Coaching & Collaboration
Test Coverage Analysis Evaluate adequacy of test scenarios data and traceability to requirements
Reporting & Communication
Cloud-Aware Quality Thinking
DevOps Familiarity with working knowledge of how testing fits into the broader DevOps ecosystem
Whats involved:
Youll be working with the Quality Engineering Lead and Focus Product Owner community to own develop and maintain an End to End test strategy and approach for new capabilities and initiatives that span the Focus Application and Services
Youll be responsible for maintaining department risk registers (as applicable) providing evidence and commentary for controls updates for Mitigation Actions and maintaining control matrices and attestations. Also ensuring that your colleagues are aware of their responsibility to identify and report risk.
Youll own the auditing and assessment to the adherence to quality standards testing practices and SDLC policies across value streams.
Youll provide guidance to teams on business requirements and any manual testing supporting with risk-based test coverage analysis and quality practices aligned with business priorities
Youll be responsible for ensuring that the functional and non-functional test coverage aligns with business requirements regulatory obligations and user expectations.
Youll promote consistent use of BDD practices facilitating collaboration between business QA and development to ensure shared understanding of requirements.
Youll own the definition and reporting of cross-team quality business KPIs offering actionable insights to improve delivery quality and reduce business risk.
Youll conduct regular audits and reviews of test documentation traceability and quality practices. Identify gaps and recommend improvements across the SDLC.
Youll work closely with DevOps and QE to embed testing early in the lifecycle and ensure smooth quality integration into CI/CD pipelines.
Youll be responsible for working with the Focus Product owners and key business stakeholders to ensure delivered software meets business objectives and customer needs through proactive engagement validation and feedback loops.
Youll support the release and regression processes across the Focus application and associated services
Youll support Service Delivery and the Resilience team with the speedy resolution of Focus IMTs ensuring RCAs are reviewed and appropriate remediation is performed to strengthen controls and processes across the SDLC
Youll comply with the requirements and act in accordance with the Group Code of Conduct and Fitness and Propriety policies at all times
Youll ensure compliance with Company Policies Values and guidelines and other relevant standards/ regulations always
Experience & Knowledge
Demonstrable experience of software testing in Agile/SAFe methodology preferably in Insurance or Financial services
Experience of involvement in NFT (Non-Functional Testing) and API testing is desirable but not mandatory.
Excellent experience of all stages of the software development lifecycle in an Agile environment
7 years in QA Quality Consulting or Business-Focused Testing roles in agile/DevOps environments
Strong experience in collaborating with both business and engineering teams in a matrixed or federated model
Deep understanding of test strategy planning risk-based coverage and traceability
Solid hands-on or coaching experience with BDD (e.g. Gherkin Cucumber SpecFlow) would be preferrable
Knowledge of cloud platforms (AWS Azure GCP) and implications for testing and quality assurance
Familiarity with modern DevOps practices including CI/CD infrastructure as code and shift-left testing
Exposure to regulated or compliance-heavy environments
Demonstrable experience of working with web-based applications
Some experience of software testing automation tools is desirable but not mandatory.
Line management experience of minimum 6 team members
Knowledge of FCA requirements (including TCF)
Skills
Excellent planning and control expertise
Excellent leadership and people management skills including ability to motivate and inspire teams.
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Excellent Supplier Management skills
Excellent stakeholder influencing and management skills.
Formal Testing qualification such as ISEB or equivalent is desirable.
Ability to assess audit and uplift quality practices across distributed teams
Experience of Business-Technical Bridging
BDD Coaching & Collaboration
Test Coverage Analysis Evaluate adequacy of test scenarios data and traceability to requirements
Reporting & Communication
Cloud-Aware Quality Thinking
DevOps Familiarity with working knowledge of how testing fits into the broader DevOps ecosystem
Behaviours
Commercially focussed and results driven
Self-motivated and enthusiastic
Acts as a role model and motivates others.
Embraces embeds and incorporates the Company values.
An organised and pro-active approach
Leads and influences up to a senior level.
A flexible approach and positive attitude
Able to balance attention to detail whilst retaining focus on broader needs.
Takes initiative to make decisions.
Strives to deliver process improvement.
So if youre up for the challenge and would like to join our vibrant and busy team we want to hear from you today.
What can we do for you
People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full here.
Intrigued Our Talent team can tell you everything you need to know about what we want and what were offering so feel free to get in touch.
Required Experience:
Manager
Employment Type
Full-Time
