Data Analyst Continual Service Improvement Specialist
Data Analyst Continual Service Improvement Specialist
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$ 39671 - 69426
1 Vacancy
Job Description
Description of Work
Salary Grade: NC09 The North Carolina Department of Revenue is currently seeking a qualified candidate to serve as a Data Analyst of the Submissions Processing Division Continual Service Improvement Group and on a team of Continual Service Improvement (CSI) agents.
The Data Analyst will interpret data analyze results using statistical techniques and provide ongoing reports develop and implement databases data collection systems and data analytics. This position will lead the effort and work with staff to follow established procedures and complete time studies on job functions of thisposition will be to coordinate with a team of inspectors from different teams in SPD to conduct quarterly desk inspections for quality assurance work closely with the Supervisor to ensure production and Yellow Belt training and project needs are met in every group.
The Data Analyst will make recommendations for process improvements based on statistics and train managers to recognize the process improvements as well as compile organize analyze and report statistics for each group and the Division on a regular basis.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis).
Some highlights include:
12 paid holidays per year
14 vacation days per year which increase as length of service increases and accumulates year-to-year
12 sick days/year which are cumulative indefinitely
Paid Parental Leave
Paid Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
The best funded pension plan/retirement system in the nation according to Moodys Investors Service
401K 457 and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program
Eligibility for Academic AssistanceKnowledge Skills and Abilities / Competencies
Proficient in Microsoft Suite products especially Excel
Able to express ideas and concepts logically clearly and concisely in written and oral form
Understanding of Visual Basic Applications (VBA) and programming techniques
Knowledge of all principles behind the administration and structuring of an integrated database system
Strong analytical skills with the ability to collect organize analyses and disseminate significant amounts of information with attention to detail and accuracy
Adept at queries report writing and presenting findings
Logical thinking as this person needs to look at what data needs to be recorded and determine how to store it in such a way that it will be easily used in the future
Management Preferences:
Intermediate or advanced level of experience in Microsoft Excel and Microsoft Access Database is a plus
Prior experience with presenting data in a dashboard or in a presentation preferred
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See for details.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.Supplemental and Contact Information
- The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team provides accurate information achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. Tax compliance is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes cover letters and reference information but these items will not be used for screening for qualifying credit.Please make sure the application is completed in full. See Resume or See Attachment will NOT be accepted.Applicants eligible for veterans preference should attach a copy of form DD-214.
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Required Experience:
IC
Employment Type
Full-Time
