drjobs Group Rooms Coordinator

Group Rooms Coordinator

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Atlanta, GA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Location

Serving as a cornerstone of northern Atlantas newest mixed-used community the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves and located within steps of SunTrust Park as well as premier office space the Coca-Cola Roxy music venue and a variety of shopping and dining.

Our luxury hotel features 16 floors with 264 rooms including 28 suites over 20000 square feet of meeting space and can accommodate business travelers families on vacation and everyone in-between. Redefining live work play we are a proud play work stay destination and seek to provide an unforgettable experience enhanced by our hotels elevated pool deck in addition to our Lobby Bar and hotel restaurant.

Job Description

Ensure that all Group bookings are handled and processed efficiently and correctly through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the departments day to day activities when asked.

Responsibilities

  • Review group blocks for cut off date extensions and ensuring the group blocks are created and monitored correctly prior during and post the groups dates.
  • Attend weekly group pick-up meetings
  • Run group arrivals lists daily for future arrival dates and no-show reports daily.
  • Check for duplicate reservations by calling all multiple same name reservations to ensure accuracy of guest names and any special requests.
  • Check for group reservation errors and contact caller of the reservation or group contact accordingly to obtain and verify information.
  • Report to the Reservations Manager and the Director of Revenue Management.
  • Work with the Convention Service Manager and Group Clients with group rooming lists reservation changes and group billing according to contract and email history.
  • Complete Group Commission Report after groups departure.
  • Monitor room type availability daily.
  • Monitor non-guaranteed reservations daily and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
  • Create and maintain group & transient room blocks. Ensure all reservations have correct billing and all other necessary information.
  • Complete competition rate analysis as needed.
  • Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.
  • Monitor Internet and FIT bookings availability and billing. Completing commission payment requests accordingly.
  • Assist in completing all VIP and internal reservations communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.
  • Assist in completing all fax and email reservations.
  • Research outstanding Travel Agent Commissions for groups.
  • Research and charge for all no-shows cancelations and deposits.

Qualifications

  • Knowledge of four-diamond / four-star customer service standards
  • Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
  • Experience with Delphi Opera ORS and Opera PMS (strongly preferred)
  • Previous experience using passkey nomadixcms and iMeeting planner app (preferred)
  • Proficient computer skills on Microsoft Office Excel and Word
  • Excellent and professional communication skills
  • Highly detailed and able to maintain excellent organizational skills while working in a fast pace environment.
  • Ability to multi-task while working on up to 50-60 future groups.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to
.


Required Experience:

IC

Employment Type

Unclear

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.