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Organization:
ABSMC-Summit CampusPosition Overview:
Under the direction of the supervisor of the department provides general clerical support in a high volume medical imaging center. Responsibilities include but are not limited to answering phones operating computers scheduling appointments screening patients giving written and verbal instructions to patients filing requesting of prior imaging studies completing patient registrationcompletes patient estimates and provides patients with a share of cost.Job Description:
JOB ACCOUNTABILITIES
Conducts insurance eligibility/benefits verification referral/authorization and informs patient /guarantor of financial responsibility and collects and/or processes patient at the point of services Registers patients obtains copy of insurance card and processes electronic registration including verification of insurance and/or authorization for requested procedures from insurance and verification of referrals from physicians.
Provides clerical support to technologists physicians supervisors and leadership. May compile counts or otherwise maintain collect or sort data for assist technologists where appropriate.
Greets patients in person and by phone with appropriate and professional courtesy and accommodating scheduling for various procedures in ultrasound mammography x-ray and bone telephone console to receive incoming messages direct caller and takes messages.
Requests prior imaging studies from referring physicians and medical facilities.
Processes requests for records reports and imaging cds for patients physicians and/or patient distributes mails and/or faxes reports and notices.
Performs variety of clerical tasks including copying filing faxing typing and opening mail.
Responds to and resolves patient concerns as far as possible. Refers unsolvable or significant concerns to the supervisor.
By maintaining high standards of excellence helps the medical center fulfill its mission by providing compassionate care and respecting the dignity of others. Applies principles of continuous quality improvement which includes working cooperatively with colleagues and projecting a service orientation toward all.
Participates in department process improvement initiatives
Participates in quarterly and annual compliance educational and wellness activities
Participates in cross training as required. Participates in staff development.
Maintains cleanliness and order of the patient/visitor waiting area.
Maintains clean working environment
EDUCATION
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience
PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:
2 years medical receptionist experience preferably in a radiology setting.
Working knowledge of medical office procedures and medical terminology preferred.
Basic computer/keyboard skills.
Excellent verbal and written communication skills.
Excellent customer service skills.
Attention to detail.
Ability to work as part of a team.
DEPARTMENT SPECIFIC EXPERIENCE
Affiliate: Alta Bates Summit Medical Center Department: Medical Imaging 0-2 years experience minimum 6 months work experience in a radiology department required
SKILLS AND KNOWLEDGE
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively.
Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
Ability to compute rate ratio discounts and percent.
Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Job Shift:
VariedSchedule:
Per Diem/CasualShift Hours:
8Days of the Week:
VariableWeekend Requirements:
Every Weekend Rotating WeekendsBenefits:
NoUnions:
YesPosition Status:
Non-ExemptWeekly Hours:
0Employee Status:
Per Diem/CasualSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $32.04 to $39.01 / hourThe salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidates experience education skills licensure and certifications department equity training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
Part-Time