The individual selected for this role will be expected to work at Store #1853 located at: 440 Cesar E Chavez Grand Rapids MI 49503
This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs answer their questions about Sherwin-Williams products and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service while consistently meeting the stores sales goals.
Job duties involve contact with customers which may include minors; and access to cash and other payment methods electronic equipment personal information store merchandise and other items of value and such access may be supervised or unsupervised. The Store Associate/Warehouser prepares and receives orders as well as moves stocks scans and records product inventory. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys customers staff employees vendors contractors and the general public.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly quarterly and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products as needed to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Prepare and complete orders for delivery or pickup according to schedule (load pack wrap label ship)
Receive and process warehouse stock products (pick unload label store)
Perform inventory controls and keep quality standards high
Load and unload products from deliveries
Rotate stock and pull product from the sales floor and stockroom as needed
Keep a clean and safe working environment and optimize space utilization
Complete diary logs into inventory
Report any discrepancies
Communicate and cooperate with supervisors and coworkers
Operate and maintain warehouse vehicles and equipment
Follow quality service standards and comply with procedures rules and regulations
Support the sales efforts at a Sherwin-Williams store
Ensure that the stockroom is organized
Qualifications
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid unrestricted Drivers License
Must be able with or without reasonable accommodation to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours which may include evenings and weekends with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery retail or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read write comprehend and communicate in more than one language
Ability to read write comprehend and communicate in Spanish
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