Medical Receptionist - Main OR-PACU (Days)
Medical Receptionist - Main OR-PACU (Days)
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Job Description
Discover Vanderbilt University Medical Center: Located in Nashville Tennessee and operating at a global crossroads of teaching discovery and patient care VUMC is a community ofindividuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued your knowledge expanded and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniquenessis sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilts mission is to advance health and wellness through preeminent programs in patient care education and research.
Organization:
Main OR - PACUJob Summary:
JOB SUMMARYSupports delivery of patient care by providing clerical and receptionist services to patients families visitors staff physicians departments that support patient care and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow supports appropriate use of technology and fosters effective communication.
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POSITION HOURS
Four (4) 10-hour shifts
11 a.m. - 9:30 p.m.
Rotating based on unit need. No specific workdays or days off can be guaranteed.
DEPARTMENT SUMMARY
We care for adult patients who are electively or emergently having surgery. Our patients may be having simple procedures that allow them to go home the same day or may be undergoing complex surgeries that will require them to be cared for in an intensive care setting. Surgery is a unique place in healthcare. After surgery patients lives are changed.
KEY RESPONSIBILITIES
Processes orders according to guidelines follows computer downtime procedures.
Enters and updates information in computer system to assure current information and retrieves data accurately.
Maintains unit log according to guidelines makes follow up appointments and performs discharge related clerical tasks.
Responds to patient call system and patient requests providing clear current information to families visitors and staff.
Uses telephone patient call system beeper/paging system fax/copy machine scanning unit specific monitoring devices pneumatic tube system and to facilitate flow of communication equipment and supplies.
Orders maintains and uses supplies in a cost effective manner.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES
Customer Service (Novice): A continuing focus on the needs and requirements of customers anticipating their needs remaining sensitive to customers while performing services for them responsive to customer needs.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Telephone Skills (Fundamental Awareness): Knowledge of the skills procedures attitudes etiquette and competencies necessary for successful telephone communication with customers.
Our professional administrative functions include critical supporting roles in information technology and informatics finance administration legal and community affairs human resources communications and marketing development facilities and many more.
At our growing health system we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth appreciation of benefits and a sense of community and purpose.
Core Accountabilities:
* Organizational Impact: Performs clearly defines tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance. * Problem Solving/ Complexity of work: Follows a well established process to solve routine problems where solutions are clearly prescribed. * Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job. * Team Interaction: Individually contributes to the team.Core Capabilities :
Delivering Excellent Services : Serves Others with Compassion: Invests time to understand the problems needs of others and how to provide excellent service. Solves Complex Problems: Seeks to understand issues solves routine problems and raises proper concerns in a timely manner. Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality : Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. Ensures Continuous Improvement: Shows eagerness to learn new knowledge technologies tools or systems and displays willingness to go above and beyond. Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively: Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation :Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.- Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work ExperienceExperience Level:
Less than 1 yearEducation:
High School Diploma or GEDVanderbilt Health is committed tofosteringan environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
Employment Type
Full-Time
