Lead Account Manager
Lead Account Manager
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Job Description
Were looking for a strategic and hands-on Lead Account Manager to build and lead our Account Management practice within the Customer Success department.
This role is critical in driving revenue growth through expansion and cross-sell with the Account Management team while coaching Customer Success Managers (CSMs) who remain responsible for closing upsell opportunities.
As the owner of the companys revenue targets related to expansion cross-sell and upsell you will be tasked with building scalable processes enabling the Account Management team and the CS team to succeed commercially and helping grow our most valuable customer relationships.
Responsibilities
Build and Scale the Account Management Function
Work closely with the Head of CX to shape KPIs performance expectations and career growth paths
Design and implement the account management strategy processes and best practices
After launching the activity recruit lead and mentor a high-performing Account Management team
Work with Revenue Operations to ensure visibility and tracking of expansion pipeline and results
Own Revenue Growth: Upsell Expansion and cross-sell
Take full ownership of company-wide targets for expansion cross-sell and upsell
Lead Account Management practice and sign strategic expansion and cross-sell deals
Coach Customer Success managers to pitch and sign upsell opportunities within their accounts
Track performance and conversion rates accross expansion cross-sell and upsell
Lead Account Development strategy
Define and lead Account Management strategy
Build the account management team as the business grows
Identify patterns and opportunities across markets to drive proactive growth initiatives
Collaborate with Product and Marketing to tailor offers and messaging to customer needs
Collaborate internally
Collaborate closely with CSMs to drive growth within existing accounts
Feed insights from clients to Product and Marketing teams to improve messaging positioning and roadmap
Align closely with the Sales Marketing Product and Operations teams to deliver a unified customer journey
Why joining us
Be the architect of our commercial growth within existing accounts
Shape the Account Management practice in a high-impact cross-functional role
Work at the intersection of Customer Success Sales Product and Marketing
Join a mission-driven company and help scale a solution that makes a difference
Package
Location - Brussels (ICAB)
Full-time position
Compensation commensurate with experience
8 Meal Vouchers (Pluxee)
100 Eco Vouchers (Pluxee)
Full medical insurance (Alan)
Hybrid Working Policy with Homeworking fees
MacBook Air and iPhone
Mobility Budget
Reimbursement of your Phone Subscription up to 50
10 days extras paid holidays
Required Experience:
Manager
Employment Type
Full-Time
