Manager, Delivery Solutions Architects
Manager, Delivery Solutions Architects
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Job Description
FEQ326R360
Location: Toronto ON or Montreal QC
Build and lead a team of Delivery Solution Architects. DSAs lead the post sales technical strategy for our largest Enterprise customers with a focus on ensuring use cases go into production as quickly and smoothly as possible. This requires resource orchestration skills and a solid understanding of Databricks technology and the DataAI ecosystem.
As a DSA Manager you will shape and monitor the post sales execution strategy for the customers in your region in close collaboration with our sales pre-sales and professional services teams as well as partners. You will be responsible for the DSA team in the Canadian region and you will report to the Director of Field Engineering in Canada.
You will make investment decisions in collaboration with the sales and pre sales managers for your region. You will help shape and adjust the value proposition of the DSA role for your region and promote it in front of sales teams and customers.
You will be technical sponsor and thought-leader to a select number of customers. You will hire and coach your team to prioritize and work with different customer stakeholders up to C-level executives with the goal of driving usage growth by getting use cases into production faster.
You and your team will contribute to the creation of assets to build the Delivery Solution Architecture practice and improve effectiveness and consistency in working with customers.
The Impact You Will Have
- Manage a diverse team of Delivery Solution Architects to achieve customer company and team goals (usage growth career growth and hiring)
- Hire coach and grow a team of Delivery Solutions Architects for a company in high-growth mode
- Keep your team of DSAs ahead of the technical curve. A DSA adds value by maintaining advanced knowledge of the technology stack and advising customers on the best use of it in their architecture. You will make sure that your team is continuously learning and staying in-line with the other field functions while consistently exceeding their certification goals
- Assign accounts and distribute work across individuals for optimal customer coverage and team balance
- Inspire the team to be customer obsessed by understanding customer goals their use cases and Databricks technology
- Build relationships and partner with Sales pre Sales and professional services teams to accelerate growth of customers
- Work with cross functional teams to reduce customer risk and help your team with escalations and address any issues or blockers
- Lead team activities to monitor customer progress and forecast growth
- Provide input to grow and improve internal processes drive operational rigor and lead programs that drive impact across the organization
- Maintain a robust hiring pipeline at all times
What We Look For
- 7 years of successful experience in a customer facing role; including an additional 2 years managing a field engineering team.
- Proven delivery experience in SaaS Technologies particularly in the areas of Data Analytics Data Warehousing Data Engineering ETL Machine Learning AI or Data Science.
- Experience building and leading technical post-sales teams - hiring on-boarding and enabling post-sales professionals
- Trusted advisor to technical executives that guide strategic data project delivery decisions
- Lead a team through best practices for architecture discussions use case Go-Lives creating project and execution plans and customer growth strategy
- Create a positive morale for the team and help foster a working relationship between Field Engineering Sales and other important internal partners
- Experience in delivery and deployment of workloads or data products into production e.g. in a delivery architect project manager devops or service/product owner role
- Conversant with business issues our customers face today and likely big data use cases in different industries
Required Experience:
Manager
Employment Type
Full Time
