Meetings & Events Business Solutions Specialist (m/f/d)
Meetings & Events Business Solutions Specialist (m/f/d)
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Job Description
As a Meetings & Events Business Solutions Specialist (m/f/d) youll play a vital role in empowering our MICE teams across our Leased Managed and Franchise Hotels by providing expert support on our Meetings & Events (M&E) systems and tools.
This is an exciting opportunity to drive efficiency enhance user experience and support data-driven decision-making across our global hotel portfolio.
Whilst the preferred location is Frankfurt other locations will be considered.
Tasks
- Be the go-to expert for EMMA and all other M&E tools ensuring hotels maximize their potential.
- Deliver engaging training sessions (both virtual and in-person) for new and existing M&E system users.
- Monitor system data entry across hotel teams providing guidance and training to ensure accuracy and compliance.
- Support franchise hotels in optimizing system use and managing configuration requests.
- Collaborate with internal stakeholders to develop training materials and drive system enhancements.
- Troubleshoot and escalate system issues ensuring timely resolutions.
- Assist in system rollouts and UAT (User Acceptance Testing) for new tools and projects impacting M&E.
- Provide insights and analysis to improve efficiency and user experience across M&E systems.
Requirements
- Experience in Meetings & Events operations within a hotel or hospitality environment.
- Strong technical skills with experience using Sales & Catering systems (e.g. SAP TMS for Hotels/Meetings Opera).
- Ability to train and support teams with varying levels of technical expertise.
- Excellent communication skills with the ability to engage and collaborate across different cultures and functions.
- Strong problem-solving skills and a high level of attention to detail.
- A self-starter with great organizational skills and the ability to manage multiple priorities.
- Passion for continuous learning and staying ahead of industry trends in M&E technology.
Benefits
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package which includes:
- A permanent employment contract
- Flex working model with 2 days of mobile working per week
- Team rates for you and your friends & family at all Radisson Hotels
- 30% discount on all food and drinks in all Radisson hotels
- An extra day off around your birthday
- Access to more than 2000 online trainings in the in-house Radisson Academy
- A bonus payment and a real gold Yes I Can! pin for every fifth year of service
- Employee benefits portal with further discounts and regional special conditions
- 550 EUR net referral program bonus for every hire through your recommendation
- Forbes magazine - 3rd place in the ranking of Best Employers 2023 in the Travel and Leisure category
- Regular cool team events (e.g. JP Morgan run Oktoberfest Christmas party)
Ready to Make an Impact
If youre passionate about technology training and enhancing Meetings & Events experiences wed love to hear from you!
Employment Type
Full Time
