Head of Customer Analytics (f/m/d)

To support our Customer Analytics and Insights Division we are searching for a Head of Customer Analytics (f/m/d) to be based in our Munich office.

Tasks

WHAT YOU WILL DO

• You are responsible for creating customer insights and advanced customer analytics and for driving customer-centric data-driven decisions across business units
• You are leading the Customer Analytics team managing a cross-functional team of data scientists business analysts and campaign managers
• The team owns customer analytics and customer insights incl. customer segment definitions identification of customer base development trends creation of growth strategies per segment / department group developing customer behavior modelling and executing custom-targeted campaigns
• You develop the Customer Analytics Roadmap for business and analytical projects proactively identifying potential for Customer Analytics to drive business value
• You encourage collaboration with other teams including Customer Experience Retail E-Mail Marketing Online Marketing Shop Management BI IT etc.
• You prioritize projects in your team in line with the customer analytics roadmap
• You manage your team members individual development with on-the-job sparring and by providing dedicated individual development plans

Requirements

WHO YOU ARE

• 7 years of experience in Customer Analytics Data Science Marketing Automation CRM or a similar role
• Strong understanding of customer analytics behavioral modelling CRM business drivers and targeted customer communication
• Strong management skills analytical and strategic thinking
• Advanced hands-on knowledge of statistical methods and tools (e.g. SQL Python R Excel)
• Experience in advanced analytical modelling / predicative analytics projects
• Very good Excel skills experience with Power BI or Tableau are a plus
• Fluent in Business English experienced in stakeholder communication on all levels of data literacy and seniority including experience in collaboration with C-levels
• Experience in leading a culturally diverse (project) team working in a complex organizational environment and driving change across the organization and within your department

Benefits

WHAT WE OFFER

• Up to 32 days of holiday depending on the length of service starting with 28 days
• Mobile office with up to 40% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card
• Access to LinkedIn Learning
• Individual support on mental health & well-being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers exclusive product and content offerings leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.