Product Manager Incident Management (m/f/x)
Product Manager Incident Management (m/f/x)
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1 Vacancy
Job Description
Our partner a well-known international retail corporation from Germany is looking for a Product Manager Incident Management (m/f/x). This is a full-time position in the Dsseldorf metropolitan area Germany (hybrid work environment).
Relocation is not possible. Only candidates with a valid German work permit will be considered.
About the Company
Join a renowned market leader in their sector celebrated for pioneering innovations and setting exceptional standards. Their vibrant work environment fosters professional growth and values individual contributions.
- Innovative Practices: Recognized for cutting-edge approaches and high standards
- Vibrant Work Culture: Join a dynamic team committed to innovation and continuous improvement
- Collaborative Environment: Foster creativity and idea-sharing within a supportive team
Tasks
- Act as the central point of contact for operational issues related to your product collaborating closely with national departments and stakeholders
- Monitor incidents and problems affecting your product and define strategies to improve long-term stability and performance
- Work with Feature teams to ensure rapid resolution of operational malfunctions and incidents
- Manage communications with stakeholders especially in the event of major incidents
- Roll out new product versions to national business units and ensure smooth operational transition
- Ensure compliance with service level agreements (SLAs) and produce regular reports
- Proactively contribute ideas to improve monitoring incident response and product robustness
Requirements
- 34 years of professional experience in a similar role (e.g. Product Manager Incident Manager Problem Manager 3rd Level Support or Support Engineer) within an agile environment
- Strong analytical and communication skills with an agile mindset and proactive work style
- Ability to collaborate effectively across teams and drive incident resolution independently
- Experience with IT ticketing tools such as ServiceNow
- Fluent in English (spoken and written); German is a plusNice-to-have knowledge of ITIL and IT service management methodologies
Benefits
- Flexible working hours and hybrid working regime (23 days in the office)
- Necessary equipment
- Access to cutting-edge technologies
- Competitive salary with holiday and Christmas bonuses
- Opportunities for ongoing training and professional development
- Comprehensive onboarding process with a buddy system for support
- Corporate health management program
If you are interested in joining the team as a Product Manager Incident Management (m/f/x) do not hesitate to apply for the job and send us your CV.
Employment Type
Full Time
