Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are currently seeking a Customer Support Assistant to join our team in Orlando FL. In this role you will be responsible for handling inquiries resolving customer concerns and ensuring a high level of client satisfaction. You will act as a key liaison between the company and its customers delivering accurate information and support in a timely and professional manner.
Responsibilities
Respond promptly to customer inquiries via phone and email
Identify and assess customer needs to provide appropriate solutions
Maintain detailed and accurate records of interactions
Collaborate with internal departments to resolve issues
Provide product or service information and resolve product/service problems
Follow up with customers to ensure resolution and satisfaction
Stay updated on product knowledge and company procedures
Qualifications :
Qualifications
High school diploma or equivalent; associate degree preferred
Proven experience in a customer service or administrative role
Strong verbal and written communication skills
Ability to multitask prioritize and manage time effectively
Proficiency in Microsoft Office (Word Excel Outlook)
Patience and a customer-focused attitude
Excellent problem-solving and interpersonal skills
Additional Information :
Benefits
Competitive salary: $48000 - $51000 annually
Opportunities for career advancement and internal growth
Paid time off and holidays
Comprehensive training and onboarding
Supportive and collaborative work environment
Health dental and vision insurance packages
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
