Service Express / Quick Lane Advisor- VW of Fallston
Service Express / Quick Lane Advisor- VW of Fallston
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Greet customers promptly and professionally assessing their service needs.
- Perform active walk-around vehicle inspections and recommend maintenance services based on mileage and condition.
- Accurately document customer concerns technician recommendations and service estimates.
- Clearly explain services performed and answer any customer questions.
- Monitor vehicle status and provide timely updates to customers.
- Utilize dealership software to create repair orders schedule appointments and process payments.
- Work with Service Express Technicians to ensure efficient service workflow and accurate completion of repairs.
- Promote and upsell recommended maintenance services such as tires tire rotations bulbs and wiper blades.
- Ensure a smooth and professional active delivery process including going over the final invoice and scheduling the next service appointment.
- Maintain a clean and organized work area.
- Meet or exceed dealership performance goals for customer satisfaction and service sales.
Work Schedule & Compensation:
- Full-time position with includes Saturdays.
- Competitive hourly pay with performance-based incentives.
- Benefits include health insurance paid time off and employee discounts.
Qualifications :
- Outgoing attitude with Customer First mentality.
- Previous experience in a customer service or automotive service role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Basic knowledge of automotive maintenance and repair services.
- Familiarity with dealership management software (e.g. CDK Dealerlogix) is a plus.
- Must have a valid drivers license.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
