(Senior) Software Implementation Officer
Posted on :
28-05-2025
Employer Active
1 Vacancy
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Job Description
GlobeMed Group the largest Healthcare Benefits Management company in the MENA region is looking for a product Implementation Officer who will be responsible for the product implementation for GlobeMeds clients. He/She acts as a coordinator during the full life-cycle from pre-sales activities up to project completion.
Main Duties:
- Provide pre-sales support by working closely with business development team to understand and analyze clients key business drivers and requirements
- Propose product solutions which meet those requirements ensuring they are technically viable and add value to the overall proposal
- Understand and demonstrate solutions products to clients and articulate the business benefits they offer
- Actively participate in functional / technical presentations and discussions
- Create software quotations which include all license implementation and support costs
Responsibilities during project implementation phase
- Adopt a customer centric approach collaborate and build strong relationships with customers
- Partner with Product Owner to identify Product or Service gaps and feedback field information to create future competitive advantage and better value proposition
- Lead and direct the project implementation activities with a goal of maximizing the customers learning and ownership of the various tasks.
- Create in collaboration with development infrastructure and project management teams estimation project plan and roll out / roll back plans
- Deliver training to customer core team
- Coordinate UAT phase as per GlobeMed predefined procedures and processes and conduct application testing and quality inspections based on documented test cases
- Technical responsibilities include problem identification implementation testing and client training.
- Provide first level of post-implementation support and stabilization to ensure successful functioning and implementation
- Handover support operations to related support team after post Go live stabilization phase
- Based on lesson learned update templates artifacts and packages.
- Actively contribute to broader goals and growth beyond the scope of a single project by conducting review meetings
Qualifications :
- Bachelors degree in Engineering Computer Science. MIS or equivalent
- Ability to travel up on occasional basis (10%) if needed to be at the clients site for implementations
- 2 years of work experience
- Previous implementation experience with a consulting/software company is a must
- Prior exposure to health insurance industry is preferred
- Excellent verbal and writing communication skills.
- Excellent time management and organizational skills
- Ability to successfully manage multiple projects and priorities
- Ability to build relationship and trust with clients.
- Strong organizational problem-solving analytical skills
- Able to work under pressure and strict deadlines
- Ability to adapt to client communication styles and personalities
- Experience working with Agile development methodologies
- Project Management skills
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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