Junior Application Support Engineer
Junior Application Support Engineer
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Job Description
We are looking for a Junior Application Support Engineer to work within our BPCE IT application support team.
As a part of this team you will be expected to develop technical and functional knowledge and handle support for the assigned applications to be pro-active towards incident management and about identifying effective solutions to recurrent incidents to continuously improve and automate procedures to keep documentation up to date and to keep up with the dev team with regular follow-ups.
Main Tasks & Responsibilities:
Effectively manage and solve production incidents;
Follow-up and coordinate changes and technical operations (electrical shutdown servers mode etc.);
Participate in change management (applications and infrastructure) which involves collaborating with different teams such as development sysadmin DBA and networking;
Keep documentation up to date: document the components and operations of the applications (architecture procedures supervision need);
Manage backup data and ensure regular restoring tests;
Monitor applications and infrastructure in an effective way compliant with the established SLA for all business lines;
Control load capacity for the applications;
Contribute consistently to the continuous automation and improvement of existing procedures;
Work closely with the development teams on defining the architecture of new applications according to the infrastructure standards.
Qualifications :
- Minimum 2 years of experience in similar roles;
- Good knowledge on both Linux and Windows environments;
- Experience with BMC/Control-M or other industrial scheduler;
- Good knowledge of scripting languages (Shell Python and/or PowerShell);
- Experience with JBoss TomCat Apache or IIS;
- Experience with databases (Oracle Sybase SQL Server and/or MySQL);
- Experience with Infrastructure back-ups;
- Experience with monitoring tools (ideally Zabbix or Grafana);
- Knowledge of LDAP Firewall Reverse proxy Active Directory and Kerberos;
- Good networking knowledge.
Other Requirements:
- Good level of English - minimum B2 (mandatory);
- DevOps mindset;
- Ability to keep up with a demanding and fast-paced environment;
- Willingness to learn and evolve;
- Good communication skills;
- Ability to work in a team
Additional Information :
#MuchMoreThanJustAJob
Early morning. Campo 24 de Agosto. In 4 minutes you are clocking in at the office. After grabbing a cup of coffee and fresh fruit pick up your laptop and choose your spot for the day. Its going to be a busy one: French class before lunch and just after quick medical appointment at Natixis doctors office.
Lunch break. Outside in the big terrace (look at your crops at the Urban Garden; ready to harvest!) or if you feel like stretching your legs walk downtown to grab lunch.
Back inside. Quick sprint review (working together anywhere means virtual happy birthday to that colleague in Paris that just turned 35). The afternoon went flying (tasks reports calls some jokes with your teammates). End it on a high note: just one PlayStation game or the final match for that ping-pong tournament.
Tomorrow you complete that certified technical training and the day after you will work from home taking advantage to finally do that online course on Udemy. Once you are done with your tasks for the day you can visit the office for a board games session or show up at the rehearsal of one of Natixis bands. If that is too steady for you meet your colleagues to surf some waves or join them in a football match.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
