Front Office Agent
Front Office Agent
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Job Description
THE MISSION
As they say a good first impression lasts forever & thankfully you are the first person our customers
meet . No need to worry theyre in good hands with you.
You are in charge of welcoming our guests and monitoring their stay at all times of the day.
Like Mama you provide all the elements of a personalized and warm welcome : preparation of
arrivals check in & check out for individual customers and groups taking last minute reservations
switchboard processing of customer requests ...
In order to ensure quality customer follow-up you communicate all information back to your direct
management team (complaints comments or customer feedback ...).
You manage and are responsible for your cash bank; you also verify all existing accounts.
You edit process and follow up on customer invoices.
Involved in the marketing of Mama services you like to promote our shop (sale and merchandising of
products) restaurant and our events.
Using your best writing you let out your inner creativity by writing on the mirrors of each floor and /
or elevator with useful information and nearby activities for our guests to enjoy.
The customer experience must be perfect and you guarantee it.
Qualifications :
MADE FOR YOU ONLY IF...
Detail is important to you nothing is missing thanks to your anticipation!
You are attentive and friendly you are overflowing with kindness and do not know what to do with it!
You are versatile and even a little bit of a seller .
You know how to manage pressure and stress Master Yoda taught you everything .
Confidentiality is important to you: what happens at Mama stays in Mama.
You are warm; forget the bell at the entrance each customer has your attention upon arrival.
You have a team spirit your colleagues can count on you.
You know how to solve this scenario (priority management):
A customer arrives at the reception complaining that their alarm clock did not ring this morning while at
that exact moment the phone rings with your crush on the line calling for you in their sweetest voice
and another customer shows up at the other side of the reception- room key in hand and barefoot. What
do you do
Additional Information :
YOUR LITTLE EXTRAS:
- For you The Shining is not only a horror film but above all a film about a hotel .
- Protel or Opera are the PMS you master.
- Your look is offbeat but you dont scare away the kids .
- Your dream of speaking in that 3rd language has so far gone unfulfilled!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
