Communications Supervisor

The Communications Supervisor provides first line supervision to the Communications Specialists who answer 911 Calls and Dispatch to King County Sheriffs Office (KCSO) field personnel. This position is responsible for the effective and efficient operation of the Communication Center during assigned shifts. They provide guidance and coaching to staff and exemplify KCSOs core values; Leadership Integrity Service and Teamwork.

This is a Civil Service closed-promotional opportunity. This recruitment will establish an eligibility list for the Communications Supervisor position through a competitive promotional examination process in accordance with applicable collective bargaining agreements and King County Civil Service Rules.

WHO MAY APPLY:This is a Civil Service closed-promotional opportunity open only to current King County Sheriffs Office employees who successfully meet the requisite experience by the time the job announcement closes.

• A minimum of four years as a KCSO CommunicationsSpecialist;
• A minimum of 24-months as a KCSO Dispatcher.

The Communication Supervisor provides administrative support to KCSOs Communication Centers staff and supervises Communications Specialists during assigned shifts. Duties include but are not limited to:

• Model and promote respectful behavior and excellent customer service.
• Plan schedule and supervise work activities of assigned staff.
• Identify training needs and provide necessary coaching and mentoring to staff. Participate in the training of new employees.
• Prepare oversee and review various documentation and case reports.
• Manage shift schedules and resources to ensure adequate staffing.
• Coordinate responses to critical field situations as indicated and needed.
• Provide prompt and accurate call-out notifications for unusual occurrences specialty unit response and command staff.
• Ensure that employees are in compliance with policies procedures rules and regulations and mandatory trainings.
• Provide regular performance evaluations and conduct timely formal and informal counseling sessions with individuals in order to develop skills and correct work deficiencies.
• Newly promoted Supervisors will maintain dispatch and call taker proficiencies.
• Maintain comprehensive knowledge of and competency in using all equipment and technology used in the Communications Center. Provide immediate repairs and fixes and notify appropriate technicians for formal repairs as needed.

Successful candidates will have met by the time the job announcement closes the minimum length of service of four (4) years as a KCSO Communications Specialist and 24-months as a KCSO Dispatcher with the following demonstrated abilities:

• Demonstrated ability to lead by example and promote a team mindset using exceptional interpersonal skills. Function as a positive role model for employees instilling trust and confidence.
• Effectively use analysis experience and judgment to make quality and logical decisions under pressure.
• Ability to manage and respond to changing events while remaining calm and professional.
• Provide exceptional customer service and effectively communicate with assigned personnel other supervisors management and the public in all aspects of the job.
• Recognize performance problems and determine effective corrective training developmental or disciplinary measures.
• Read interpret and analyze policies procedures collective bargaining agreements rules and regulations.
• Motivate individuals and teams to accomplish work objectives and goals in a tactful productive and supportive manner.
• Effectively utilize computers software and communications systems in all aspects of the job; including administrative/office equipment to communicate including various telephones recording devices and radios.

KEY DATES FOR THE EXAMINATION PROCESS:The following are a list of key dates to assist candidates in planning for this promotional examination process. Specific times locations and instructions will be shared following the closing of the application period.

• Application Period: May 16 May 31 2025
• Deadline to submit application; no later than 11:59 PM May 31 2025
• Candidate Orientation: June 18 2025 -Designed to help candidates prepare for the assessment center exams. The orientation will take place virtually via Microsoft Teams. Time to be determined. A separate recording will be provided for those that cannot attend.
• Supervisor Promotional Assessment Center: JulyAssessment Center location is to be determined. Makeup appointments and/or alternative dates will not be offered.

PREPARING FOR THE ASSESSMENT CENTER:The Assessment Center is designed to test the candidates knowledge and skills related to KCSO Communications Supervisor job duties and functions such as:

• Employee development and training; managing employee discipline and performance.
• Planning and organizing problem solving and decision making analyzing and implementing policies and procedures.
• Coaching Counseling Mentoring Motivating.
• Community relations.
• Knowledge and understanding of law enforcement operations relevant to King County and Washington state.
• Candidates will need to possess a thorough knowledgeof King County Sheriffs Office General Orders Manual Standard Operating Procedures and Collective Bargaining Agreement for Teamsters Union No. 763.

To prepare for this promotional examination candidates should study:

• General Orders ManualGOM. After the closing of the application period qualified candidates will receive a static copy of the GOM.
• SOPcan be found through KCSOs Comm. Center PowerDMS.
• The CBA between King County and Teamsters Union No 763: CLA Link.

We recommend the following study method:

• Review all the GOM chapters and Communications Center SOP for Supervisory related functions and job duties.
• Evaluate how as a Supervisor you would apply this information to the job duties and functions of this position.
• Discuss these duties and functions with current Supervisors and Operations Manager and learn how to apply them.

APPLICATION INSTRUCTIONS:Candidates must have or create a user account with . If you need assistance in creating a user account please select the following link for further instructions. ()

• Complete the on-line application before the deadline of 11:59 PM May 31 2025.
• Complete the work history section of the application.
• Answer the supplemental questionnaire.