Case Manager Supervisor (2 positions)
Case Manager Supervisor (2 positions)
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Job Description
Description
- You are eligible for 10% field work specialty pay for hours worked. You will work three days in office and two days remote.
Position Summary
Why its a Great Opportunity:As an experienced case manager with skill as a working supervisor you will be on the front line of our efforts dedicated to connecting older adults and adults with disabilities with services to help them remain safe and independent at home. You will supervise 8-10 case managers ensuring quality of service efficient case distribution and effective supervision. You will be a valued member of the Aging and Disability Resources leadership team.
Why its a Great Department: Pierce County Human Services is the community and human services arm of Pierce County government. It is the largest contributor to Pierce Countys safety net providing services and funding to nearly 170 agencies and governmental jurisdictions. The department collaborates with its community partners including other public and non-profit funders and service providers to understand current and emerging community and human services needs. The department strives to create and invest in a comprehensive and integrated regional services system.
Learn more about our department by clicking here.The Aging and Disability Resources (ADR) Division has strong committed and passionate leadership. Employees of ADR are mission-drive talented and diverse speaking 26 foreign languages. We foster collaboration among teams divisions departments and external partners. Our employees are engaged and caring individuals.
How to be Successful in this Role: We are looking for a leader with strong written and verbal communication who seeks to understand others assesses impacts and make recommendations when solving problems. Someone who can adapt their work style across a diverse and varied group of people. As a team focused supervisor you will not only be available to your own team but available in rotation as onsite supervisor of the day being a willing support to staff around you.Your Future in this Role:Throughout the onboarding process you will meet with the Managers Supervisors and teams regularly to discuss expectations set goals identify priorities and gain familiarity with current policies procedures and strategic measures. Pierce County offers professional development through the Leadership Certification program robust online learning and other training opportunities throughout your career to ensure your success.
Core Daily Responsibilities:
- Supervise and coordinate activities of a designated team; determine work procedures prepare work schedules and determine methods for expediting workflow; assign review and approve the work of the team.
- Supervise monitor and evaluate staff performance; conduct formal evaluation of assigned staff and develop performance measures and standards.
- Investigate grievances involving subordinates and recommend resolution; recommend promotional and disciplinary actions; approve leave requests and overtime; provide adequate coverage during staff absences.
- Participate in recruitment interviewing and hiring of staff.
- Review new client intakes and assign cases to staff in a timely manner.
- Ensure effective communication with county departments and staff to facilitate and ensure adherence to policies and procedures.
- Assure compliance with Federal State and County Service Standards relevant WACs RCWs statutes and interagency agreements or memorandums of understanding with principal coordinating agencies.
- Coordinate and/or facilitate formal staff meetings as well as provide individual case consultations.
A classification description with a more detailed list of essential functions that may be performed can be found here.
Qualifications
- REQUIRED - Bachelors degree in behavioral or health services psychology social work nursing administration education or related field PLUS
- Four years of related experience to include two or more years of on-the-job experience involving contact with the public in a client services setting preferably in the area of providing services to senior citizens is required.
- At least one year of supervisory or lead capacity experience is required.
- Masters degree in related field and clinical experience with specialization in services to older and disabled adults is highly desirable.
- A valid Washington State drivers license may be required when travel is required of the position.
As a condition of employment the applicant will need to authorize and complete a Washington State Patrol background check in accordance with RCW 43.43 Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.
Supplemental Information
To be considered for this opportunity please:
- Complete and submit a detailed online Pierce County Employment Application by selecting APPLY above or go to: you have a question about this opportunity please email the Recruitment Team at and specify the Job Number and Title.
- If you do not have internet access you may visit your local public library or any WorkSource location and use their computers.
- Individuals needing accommodation in the application testing process or need this job announcement in an alternative format may call Human Resources at at least two days prior to the need.
This is a competitive selection process. Your application form will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the Countys needs will be eligible for further consideration. Notification of application status normally occurs 4 to 6 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include written oral and performance examinations and final interviews.
At Pierce County diversity equity and inclusion means commitment not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit develop and maintain a talented workforce from various backgrounds cultures lifestyles and perspectives committed to our vision. Employees of the County have local direct and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home
We are unable to sponsor or take over sponsorship of an employment visa at this time.
Required Experience:
Manager
Employment Type
Full-Time
